Guest Srvs Rep-Housing & Patient Srvs at Stjude in Memphis, TN

Job description

Perform a range of duties in a pleasant, professional, and efficient manner, including answering phones, greeting guests, assisting them, checking families in and out of The Domino's Village, making recommendations, and providing directions to support an overall positive experience. Smile and greet guests in a welcoming manner, as the first point of contact. Assist Security by controlling access by signing visitors, volunteers, and vendors in and out of The Domino's Village. Schedule: Monday and Tuesday: Off Wednesday: 7:00 AM – 3:30 PM Thursday – Sunday: 3:00 PM – 11:30 PM Job Responsibilities: Provide excellent customer service and support to all guests within the assigned area. Maintain overall quality and cleanliness of assigned area. Provide assistance and support within assigned area (e.g., house management, volunteer department, front desk department, guest services requests). Monitor supplies and inventory within area as assigned, and take necessary action. Document and share reports for own area as required. Perform other related duties as assigned or directed to meet the department's goals and objectives. Maintain regular and predictable attendance. Minimum Education and/or Training: High school diploma or equivalent. Minimum Experience: One year of applicable experience in a service-oriented, customer-focused environment, preferred. Special Skills, Knowledge and Abilities: Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution. Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/problems logically, using defined approaches. Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes. Communicates clearly and concisely, both verbally and in writing. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within the team as directed. Skilled in planning, prioritizing, and organizing work. Able to deliver under tight timelines while maintaining quality and efficiency. Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time. Skilled in understanding, prioritizing, and addressing the needs of patients, families, and institutional teams, with a focus on efficient, responsive, high-quality outcomes. Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience. Seeks to understand patient and family needs and institutional team requirements by asking clarifying questions. Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues. Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation). Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner. Demonstrates a basic grasp of guest services concepts, processes, and guidelines related to their area. Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision. Physical Demands and Working Conditions: The physical demands described here represent those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use ha