Guest Services Representative (Part-time) at Stjude in Memphis, TN

Job description

Join our guest services team as our new Part-Time Guest Services Representative and be one of the first welcoming faces our patients and families see when they check in to our patient housing facilities. This is a part-time role with a 32-hour workweek. Must be available every weekend. Shifts are Saturday and Sunday, 3:30 pm - 12 midnight, plus Monday and Tuesday as a floater; you may also work the front desk on 1st or 2nd shift, if needed. OFF days are Wednesday, Thursday, and Friday. Job Responsibilities: Verbally greets incoming families and checks them into Target House, Parcels, and St. Jude Lounge per procedure. Assists residents with facility-related needs, lounge needs, or housing requests to ensure a comfortable, peaceful, and healthy environment. Controls access into the house and lounge designated area and greets/processes visitors as necessary. Answers inquiries pertaining to guest services and provides shopping, dining, entertainment, and travel directions. Dates and signs all shift reports. Provides interpretative services as needed for families. Organizes, maintains inventory, cleans, and checks in and out DVDs, video games, and DreamTabs to families. Assists with toys and games. Maintains a neat appearance and cleanliness of the front desk, lobby, and lounge areas. Restocks supplies. Manages phone activity, including answering the telephones and taking accurate, complete, and timely messages and providing general knowledge to the caller. Receives, logs, and distributes medical deliveries and personal packages to families as necessary. Submits monthly guest count, provides St. Jude staff with regular updates on family and guest arrivals and departures from the property, and updates the PMS systems to reflect the most current census Enforces policies of the house/designated area with patients and families. Handles emergencies and other situations that occur in the house/designated area. Assists in de-escalating situations that arise among patient family problems. Works directly with the House Manager to solve family incidents, problems, or concerns that arise at the Front Desk. Makes housing reservations. Schedule ground transportation. Handle special arrival and departure requests. Perform other related duties as assigned or directed to meet the goals and objectives of the department. Maintains regular and predictable attendance. Minimum Education and/or Training: High school diploma or equivalent. Minimum Experience: One year of applicable experience in a service-oriented, customer-focused environment. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. An essential function of the job is complying with all applicable federal, state, and local safety and health regulations that apply to this job. The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface. Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business