Guest Services Associate - Johnson Wildflower Center at The University of Texas at Austin

Job description

Job Posting Title: Guest Services Associate - Johnson Wildflower Center ---- Hiring Department: Lady Bird Johnson Wildflower Center ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 19 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2027 ---- Location: JOHNSON WILDFLOWER CENTER ---- Job Details: General Notes The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation and cultivation of native plants through its gardens and programs. The Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in the field of native plant education, gardening, sustainable landscapes, land restoration, plant conservation and research. It is home to the largest living collection of Texas native plants, welcomes 300,000 visitors annually, has over 18,000 member households and reaches more than 2 million people per year through its popular native plant database. The Center envisions thriving, native plant landscapes everywhere that nurture wildlife, uplift communities, and ensure ecological resilience for generations. Wildflower Center staff are University of Texas at Austin employees receiving all associated benefits as well as an annual membership to the Center, discounts on Center classes, access to Wildflower Center events, and discounts at the Shop and Gallery. An inspiring, collaborative and beautiful work environment with outstanding coworkers awaits you. Purpose The Wildflower Center is seeking two Guest Services Associate to join our team. The ideal candidate will provide top-notch customer service, prioritize guest satisfaction, and demonstrate strong attention to detail and organizational skills, all while championing our mission and goals. This is a part-time position that ends on 8/31/27. If there is a business need and funding is available, further employment may be offered but is not promised or guaranteed. Responsibilities Welcome guests to the Wildflower Center in a professional, friendly, and positive manner. Sell general admission tickets, informing guests about ticket prices and discount programs. Provide information about the Center and answer questions about current exhibits, classes, projects and programs. Receive payment for programs, classes, school groups, tours, and special events through our website, in person, or via phone. Responsible for addressing all guest inquiries, referring complex questions to appropriate staff when necessary. Provide information about the benefits of a Wildflower Center membership to our guests. Accurately complete and submit membership form and create an Altru constituent record. Work with Altru database, staying current with knowledge base. Report any issues with software immediately to management. Review constituents’ records for accuracy and assist in correcting records according to UT standards. Maintain an organized and clean working environment. Assist with program operations by maintaining first aid kits and ticket booth cleanliness, reporting any issues to immediate supervisor. Other duties as assigned. Required Qualifications High school graduation or GED. Two years of experience on a cash register or point of sale (POS) equipment. Two years of experience in a customer service-related field. Proficient in Microsoft Office. Experience multitasking responsibilities in a high traffic area. Excellent communication and customer service skills. Knowledge of computer systems and ability to learn new software. Ability to work independently and as part of a team. Reliable transportation. Ability to work weekends, evenings, and holidays as required during peak seasons and special events. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor’s degree in relevant field. More than two years of experience in a box office setting with ticketing or POS