Guest Service Generalist at Travel + Leisure Co.

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Guest Service Generalist POSITION REPORTS TO: Resort Manager POSITIONS REPORTING TO THIS POSITION: Nil KEY RELATIONSHIPS: Food & Beverage Manager Maintenance Manager Housekeeping Manager PRIMARY OBJECTIVES: At Travel + Leisure our vision is to put the World on Vacation. In your position as the Guest Service Generalist you will be responsible for supporting all resort departments, providing an exceptional customer experience. Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognise as important, meaningful and right: Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impact Respect – considering others in every interaction Teamwork – succeeding together PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) Food & Beverage Attendant/Kitchenhand Responsibilities: Provide effective, efficient and professional food and beverage service Ensure all equipment is well maintained and stored appropriately Regularly review operating systems to ensure optimal efficiencies are achieved Maintain all stock levels daily, including ordering and rotating Ensure that all necessary food prep and required items are adequately available each day Prepare, produce and present all foods in accordance with identified Food Hygiene and Health & Safety standards. Ensure Food Safety guidelines are followed at all times, ensuring all food temperatures are correct, and food prep is labeled with date prepared Liaise with your manager regarding any faults, discrepancies, issues or complaints that arise Guest Service Agent Responsibilities: Perform all duties of the front desk, including greeting owners and guests, registration, communications system monitoring, dispensing information and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation, PABX, RMS, Credit Card settlement machines, facsimile, etc. Be confident in advising guests on the local area and what it can provide for hotel guests eg. events, restaurants, stores, public transport, etc. Have thorough knowledge of Club Wyndham South Pacific memberships and their guidelines Be fully conversant with rates, room configurations, room availability and resort facilities Increase room sales for walk -in and non owner market, increase revenue streams for incidentals, up sell tours and promotions Ensure Resort security procedures are always adhered to Room Attendant Responsibilities: Clean rooms as assigned to a high standard completed within allotted timeframe. Maintain pantry in a clean and orderly condition. Keep pantries stocked with supplies as instructed Check all items not removed from apartment at each turn are in good condition and clean, e.g. bedspreads, blankets and mattress protectors. Ensure that the rooms are equipped with the necessary facilities, i.e. crockery, linen, information leaflets, etc by replenishing these daily or as required by guest Check all soft furnishings in guest rooms for stains or damage Ensure corridors and service areas are clean at all times Empty vacuums and report any maintenance required KEY POSITION CRITERIA: Maintain exemplary grooming including fresh, ironed uniforms, wearing of name badge and ensure that personal hygiene stan