Graduate Admissions Counselor at Barry University in Miami, FL

Job description

The Graduate Admissions Counselor is responsible for developing and maintaining a positive relationship with graduate applicants (both domestic and international) at all levels and during all phases of the recruiting and application process. This position serves as the primary contact for all graduate inquiries and applicants and engages in comprehensive recruiting and conversion work. This individual is also responsible for working within the university environment to facilitate enrollment and effective working relations among schools/departments as assigned. This position is In-Person Essential functions Work toward and achieve the college/school/program’s enrollment goals by participating in the recruitment activities that include: Providing information to prospective students regarding graduate programs, admission requirements, and required documents. Preparing presentations for prospective and accepted student audiences both small and large, as required. Coordinating and participating in on-campus events for prospects, accepted students, and special interest groups, as required. Traveling where designated to represent the University and supporting recruiting efforts. This includes individual college/university visits, college fairs, conferences, and off-campus events. Conducting various mail, text, phone, and email recruiting campaigns to generate inquiries and applications using the CRM system Responding by phone, text, email, and/or mail to all inquiries received and tracking them using the CRM system. Conducting information sessions and attending college fairs and other events. Counseling prospective students to encourage campus visits and application submission utilizing the CRM system. Managing campus visits and scheduling prospective students, including meeting with faculty. Represent the Barry University brand and serve as a content expert for prospective students and others for the program for which the Graduate Admissions Counselor is responsible. Execute additional tactics that support strategies established by the Deans and AVP to attract, recruit, and enroll qualified students to the program. Assist the Senior Director in assessing results of prior recruitment travel and development of subsequent recruitment travel. Facilitate timely and appropriate information delivery to move students through the various stages from inquiry to applicant and support the conversion of applicants to accepted and enrolled students Determine the prospective student's preferred method of communication, incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory in nature. Create and conduct follow-up via phone, live chat, web, text, and other methods of communication with prospects and applicants with appropriate tracking using the CRM system. Explain admission requirements for specific programs such as standardized test requirements, test waivers, essays, format for recommendation letters, transcript requirements, scholarships, discounts, and resources available to assist prospective students with the process. Advise and guide prospective students, as appropriate, throughout the application and decision-making process, providing high-level coaching as well as technical assistance throughout the relationship utilizing the CRM system. Promote prospect/applicant engagement with peers, faculty, and staff including department liaisons and academic advisors. Develop and maintain expertise in describing the university’s financial aid opportunities and awarding policies and practices and ensure the highest level of service and accuracy. Document all contact with applicants in Salesforce, the university’s customer relationship management (CRM) tool. Report daily, weekly, and monthly activities utilizing CRM systems. Conduct regular assessment of interactions with prospective students and make recommendations for needed updates of information to improve the customer experience and trackin