Global Product Manager, PAT Software at Repligen

Job description

The PAT Software Product Manager is responsible for the strategy, roadmap and end-to-end product lifecycle of software supporting Repligen Analytics instruments and connected solutions. The role aligns customer needs, business priorities and cross-functional requirements to deliver software products that improve user experience, product quality, connectivity and measurable customer and business outcomes. The Software Product Manager serves as the product owner within the Agile development process and partners closely with Software Engineering, instrument Product Managers, Quality, Applications, Service & Support, Commercial teams and cross-functional business units. The role will have responsibility for software product strategy, ownership and integration across the Process Analytics portfolio, including digital-twin capabilities and strategic software partnerships. This role is expected to model our Leadership Behaviors—Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results—in all aspects of work. Responsibilities Product strategy & roadmap ownership • Define, own and maintain the software product vision, strategy, roadmap and lifecycle, aligned with organizational strategy and business unit priorities, while demonstrating strategic thinking and accountability for business outcomes. • Translate business objectives, customer workflows and market needs into actionable product initiatives, epics, user stories and acceptance criteria that create measurable value for customers and the organization. • Communicate short-, mid- and long-term product direction, priorities and tradeoffs to stakeholders with clarity, transparency and sound judgment. Cross-business integration & collaboration • Serve as the primary Process Analytics product representative for software strategy and integration across business units and product platforms, fostering alignment and collaboration across diverse stakeholders. • Partner with instrument Product Managers to align software priorities across SoloVPE PLUS, FlowVPX, RPM and the broader Process Analytics portfolio. • Coordinate shared roadmaps, dependencies and integration priorities across internal systems, third-party platforms and future digital solutions, driving alignment toward common goals. • Define product requirements and priorities for integrating digital-twin capabilities with Process Analytics instruments, systems and data workflows. • Manage the product relationship with Novasign, aligning joint roadmaps, integration priorities, customer needs and commercialization requirements with internal stakeholders while building strong, trusted partnerships. Prioritization & product ownership • Own and prioritize the software backlog using transparent, value-based decision criteria that consider customer impact, business value, quality, compliance, risk and delivery capacity. • Maintain backlog discipline through regular refinement, prioritization and alignment with the product roadmap. • Define clear product requirements, acceptance criteria and intended outcomes for development initiatives. • Balance stakeholder requests while providing clear rationale for what is built, why it matters and how success will be measured, demonstrating accountability and informed decision-making. Metrics, insights & performance • Define and track product KPIs and objectives aligned with customer and business outcomes. • Use customer feedback, usage insights, support cases, defect trends and service data to identify improvement priorities and inform data-driven decisions. • Provide product performance updates, trend analysis and recommendations to stakeholders and leadership, driving continuous learning and improvement. User experience & customer advocacy • Partner with customers, Applications and UX resources to understand user journeys, workflows and unmet needs, acting as a strong advocate for the customer. • Translate customer insights into product requiremen