Global Process Owner, Accounts Payable & Travel Expense at Sonos in Boston, MA

Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston or Glasgow office locations and should expect to be in the office 2 days per week. Sonos Global Business Services seeks a Global Process Owner to lead standardized, scalable, and well-controlled Procure-to-Pay (P2P) and Travel & Expense (T&E) processes globally. You will own end-to-end process design, governance, controls, performance, technology enablement, and improvement. Your mandate is to simplify and standardize processes, reduce exceptions and manual work, increase automation, strengthen controls, and improve employee and supplier experience. You will also own the global T&E operating model, including policies, booking and expense platforms, Corporate Card and Purchasing programs, TMC operations, expense processing, and service delivery. T his role operates through a hybrid delivery model. You will manage an outsourced BPO partner as an extension of the team, and you'll be accountable for that partnership's performance, staffing, and escalations as much as for the process design itself. Reporting to the Director, GBS Controller, you will partner globally with Indirect Procurement, Corporate Accounting, Treasury, Compliance, Legal, People, Technology, Internal Audit, and business stakeholders. What You'll Do Own Global Process Design, Governance, and Performance Define global P2P and T&E standards, policies, process maps, RACIs, controls, documentation, and KPIs. Establish decision rights for changes, exceptions, and regional variations, allowing deviations only for valid business, regulatory, tax, or statutory needs. Lead cross-functional governance on priorities, risks, process-design conflicts, exceptions, and investments. Own global scorecards for PO compliance, touchless processing, first-time match, invoice cycle time, on-time payment, exception aging, cost efficiency, working capital, and customer experience. Benchmark performance and build a prioritized, measurable improvement roadmap. Lead Procure-to-Pay Own the P2P operating model from intake and purchasing through receiving, supplier onboarding, invoicing, exception management, payment, and financial close. Drive adoption of compliant buying channels, catalogs, guided buying, and approval workflows. Improve PO and policy compliance for non-PO spend, one-time suppliers, and process exceptions. Support receiving, goods receipt, and service confirmation; partner with Finance to manage open, over-received, and stale POs. Support supplier onboarding and master-data standards, including banking, tax documentation, duplicate prevention, risk screening, and lifecycle controls. Support supplier enablement through e-invoicing, portals, electronic payments, and self-service. Transform Accounts Payable and Payment Processes Own global AP from invoice capture through matching, coding, approval, accounting, and payment. Increase touchless processing and first-time-match rates reducing cycle times and cost per invoice. Establish exception management that eliminates recurring root causes. Own supplier-payment process design, controls, and performance. Support working capital through payment-term governance, DPO performance, avoidance of unnecessary early payments, and discount capture. Own supplier-service standards for inquiries, disputes, statement reconciliation, service levels, and escalations. Own Controls, Compliance, and Financial Close Own an effective, documented, and audit-ready control framework. Partner with Corporate Accounting, Inte