Global Claims Vendor Management Governance Director at Everest in London

Job description

Title: Global Claims Vendor Management Governance Director Company: Everest Advisors (Uk), Ltd. Job Category: Claims Job Description: About Everest Everest is a global leader in risk management, rooted in a 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. Our global team is focused on disciplined decision-making, long-term value creation and delivering for our clients, colleagues and communities around the world. The opportunity Everest is looking for an experienced Global Claims Vendor Governance Director to lead and continue to develop the governance of our claims vendor ecosystem across our global insurance operations. This is a senior, highly visible role with the opportunity to shape how Everest manages and oversees the third parties that play a critical role in delivering claims services to our customers around the world. Reporting into Claims leadership, you will take ownership of the global Claims Vendor Management governance framework, working across the full vendor lifecycle, from strategy, sourcing and due diligence through onboarding, performance management, resilience, recertification and exit. The role will work extensively across Claims, Operations, Risk & Compliance, Legal, Finance, Technology and Internal Audit, bringing these groups together to ensure our approach is consistent, risk-based, commercially effective and capable of meeting evolving regulatory expectations across multiple jurisdictions. This is an opportunity for someone who enjoys operating at the intersection of claims, third-party risk, governance and transformation. You will not simply maintain an existing framework. You will help evolve it, challenge where improvements are required and ensure Everest has the data, controls and insight needed to manage its claims vendor relationships effectively as the organisation continues to grow. What you'll be doing Shape our global claims vendor strategy and governance Own and continue to develop the Global Claims Vendor Management governance framework, policies, standards and operating model. Establish clear ownership, accountability, governance forums and escalation pathways across the vendor lifecycle. Assess the maturity of the control environment and translate findings into a clear, prioritised improvement roadmap. Monitor regulatory and market developments and ensure the framework evolves appropriately. Develop practical guidance and training that enables colleagues to understand and consistently deliver their responsibilities. Strengthen third-party risk and onboarding Oversee consistent risk and materiality assessment across claims vendor arrangements. Coordinate risk-based due diligence across areas including financial stability, regulatory compliance, financial crime, information security, data protection, operational capability and business continuity. Ensure material risk acceptances, exceptions and mitigating actions are appropriately documented, approved and tracked. Govern vendor onboarding, ensuring the appropriate contracts, approvals, operating protocols, data and reporting arrangements are in place before activation. Maintain oversight of material subcontracting and fourth-party dependencies. Drive performance, assurance and continuous improvement Establish a clear performance framework for material and critical vendors, incorporating service, quality, cost, customer outcomes and risk. Develop meaningful executive-level management information that enables effective decision-making and challenge. Partner with Claims Quality Assurance and Claims Operations to develop the vendor assurance and audit programme. Oversee annual vendor recertification and ensure material findings result in effective remediation and follow-through. Challenge performance where expectations are not being met and ensure appropriate action is taken, from enhanced monitoring and remediation through t