Global Account Manager - Consulting & Research Agencies at Outset in San Francisco, CA

Job description

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team serving some of the world’s largest enterprises. We’re hiring a Global Account Manager, Consulting & Research Agencies to own and aggressively grow Outset’s relationships with the world’s leading management consulting and professional services firms . A global consulting firm is not one customer; it’s hundreds. Strategy, customer and CX, digital and product, marketing, private equity and due diligence practices each run research for their clients—across dozens of countries, with partner-level budget owners and engagement-by-engagement buying. Firms also increasingly want to deliver AI-powered research as part of their own client offerings. That makes consulting both one of our biggest direct markets and a powerful route to the world’s largest enterprises. This is a senior individual contributor role reporting to the VP of Sales . You’ll carry full commercial ownership of a small number of global firms —expansion, cross-sell, pricing, and renewal—and an aggressive seven-figure growth target against them. You’ll go deep in a handful of firms, build relationships from engagement managers to practice leaders to firm leadership, and turn project-by-project usage into firm-wide agreements. You’ll do it with an account team around you—Sales Development, Research Operations, an Account Director, and a Solutions Consultant, with executive sponsorship from our leadership team—and in close partnership with our Partnerships team where firms bring Outset to their clients. Responsibilities Own a portfolio of a small number of global consulting and professional services firms , with full commercial responsibility for expansion, cross-sell, pricing, and renewal. Carry and exceed an aggressive seven-figure growth target across that portfolio. Build and maintain a live global account plan for each firm: every practice, industry group, region, and research function; partner-level relationships; whitespace and spend; competitive position; and a dated path to each expansion. Convert engagement-by-engagement usage into firm-wide and multi-year agreements , including enterprise licenses, preferred-vendor status, and global MSAs. Multi-thread relentlessly—from consultants and engagement managers to partners, practice leaders, and firm leadership—building relationships durable enough to survive partner turnover and reorgs. Direct the extended account team (Sales Development, Research Operations, Account Director, Solutions Consultant, Marketing, and executive sponsors) across functions and time zones. Run executive business reviews that tie Outset to firm outcomes—faster engagements, higher-margin delivery, and differentiated client offerings—and convert them into committed budget. Negotiate and close complex agreements—global MSAs, multi-region commitments, procurement, security, and client-data confidentiality reviews—in partnership with Legal, Finance, and leadership. Forecast with precision and keep a clean, current view of your accounts in Salesforce. Bring the voice of consulting firms back into Outset—informing product direction, pricing, and how we build the global account motion. Regular