GI Care Coordinator II - LPN at Medical University of South Carolina Medical Center in Charleston

Job description

Job Description Summary The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC000388 CHS - DDC Clinical (Digestive Disease Center) (ART) Pay Rate Type Hourly Pay Grade Health-25 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description Job Summary: Onsite for the first 6 months. Remote after 6 months. Occasional onsite requirements. The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up. Minimum Training and Education: Graduate from an accredited Practical Nurse program with six months of patient care experience required. Ability to demonstrate commitment to patient centered care philosophy as evidenced by effective communications skills, professional demeanor, and excellent interpersonal skills. Ability and motivation to articulate and support departmental philosophy of excellent guest relations. Must communicate effectively both verbally and in writing. Must be computer literate. Required Licensure, Certifications, Registrations: Current South Carolina LPN License or compact state license. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required. Additional Job Description Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Freque