General Manager, Zoom Workplace at Zoom Communications

Job description

What You Can Expect As the General Manager of Zoom Workplace, you own the full strategic and revenue trajectory of one of the most widely used collaboration platforms in the world, directly shaping how hundreds of millions of people work every day. You define and execute the multi-year growth strategy across the entire Zoom Workplace portfolio, from competitive positioning and product-market fit to market expansion and AI-powered differentiation. Day-to-day, you work across geo sales, global customer success, product, engineering, and marketing to align strategy with execution at the highest level. Reporting directly to the Chief Sales Officer, you will present regularly to the CEO and Board of Directors and serve as the definitive voice of the Workplace business across the organization. About the Team The Zoom Workplace team owns the core collaboration suite that anchors Zoom’s platform, spanning Meetings, Team Chat, Rooms, Clips, Docs, Sheets, Slides, and the full suite of productivity and space management products. This team operates at the intersection of product strategy, field execution, and customer impact, partnering across every major function at Zoom to define what modern work looks like at scale. As Zoom accelerates its AI-first platform vision, the Workplace business is at the center of that transformation. Responsibilities Define the multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR. Own the competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base. Drive new business acquisition, upsell, cross-sell, and expansion motions across Zoom’s global customer base, with a relentless focus on ARR growth and net retention. Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build the enablement infrastructure for disciplined field execution. Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage directly to retention and expansion outcomes. Champion the integration of AI across every Workplace product, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as transformational differentiators in the market. Establish and track KPIs across the Workplace business, including revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, building a disciplined operating cadence across the organization. Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization. Represent the Workplace business to the CEO, executive staff, and Board of Directors with crisp, data-driven narratives on performance, risk, opportunity, and strategic direction. What We’re Looking For 15+ years of progressive leadership in SaaS, enterprise software, or collaboration technology, with at least 7 years in senior GTM or general management roles overseeing a $100M+ ARR business with direct P&L or revenue ownership. Demonstrated success driving market share growth, competitive displacement, and customer expansion in the UCaaS, collaboration, or productivity platform space, with deep knowledge of competitive dynamics against Microsoft, Google, Cisco, and comparable players. Proven experience operating at the executive level with direct exposure to CEO, C-suite, and Board-level reporting and decision-making. Deep understanding of the modern workplace technology landscape, including meetings, messaging, voice, video, rooms/spaces, and AI-powered productivity tools, wit