General Manager Operations at Viva Energy Group in Newport, VIC

Job description

The General Manager Operations is accountable for a team of 6 direct reports, regional operations managers and admin functions,   200+ indirect reports, 120+ Trucks  for the safe, reliable and commercially effective delivery of Liberty Rural’s transport operations. The role leads transport and scheduling workforce to ensure customer demand is met, company assets are protected and the operation supports the broader objectives of the business. The role provides visible leadership across national operations, sets clear operational standards, drives consistent execution and develops capable teams. It balances safety, customer service, asset utilisation, labour efficiency, cost control and regulatory compliance while maintaining the agility required in a dynamic fuel distribution environment. Ensuring Safe and Compliant Operations Provide visible safety leadership making the welfare of employees, contractors, customers and the public the first priority. Ensure operations comply with company policies, procedures, legislative obligations and approved risk controls. Lead the reporting, investigation and close-out of incidents, hazards and near misses, ensuring corrective actions are completed within agreed timeframes. Maintain effective operational risk registers and assurance activities, including field inspections, toolbox meetings, audits and verification of critical controls. Lead corrective action  arising from audits, regulator interactions, incidents or assurance reviews. People leadership and workforce planning Lead, coach and develop managers, schedulers, administrators, drivers and other operational employees to deliver safe and effective operations. Set clear expectations, accountabilities and performance measures and provide regular feedback, recognition and development support. Oversee workforce planning activities, rostering, leave planning, payroll inputs, succession planning and capability requirements. Participate in recruitment, selection, onboarding, performance management and, where required, termination processes for operational employees. Build a practical, collaborative culture that values accountability, teamwork, sound judgement, timely decisions and continuous improvement. Transport, scheduling and customer Support Lead safe, reliable and efficient transport and scheduling activities across Liberty Rural Operational Teams . Working with the State based teams balance customer priorities, available fleet, driver hours, product availability and route constraints to deliver practical daily and longer-term operating plans. Establish escalation and contingency arrangements for supply disruptions, equipment breakdowns, seasonal demand peaks and other operational constraints. Work closely with commercial and customer-facing teams to maintain service levels and communicate material delivery risks early. Commercial and financial performance Develop and manage operational budgets, forecasts and cost-control plans. Monitor labour, overtime, subcontractor, maintenance, fleet and cartage costs and take timely action where performance varies from plan. Improve operational productivity without compromising safety, compliance, asset integrity or customer service. Support business growth by assessing operational capacity, fleet requirements, depot capability and delivery economics. Provide clear operational reporting, analysis and recommendations to the leadership tea To be successful in this role you will have:  Demonstrated senior leadership experience in transport, fuel distribution, logistics, fleet, depot or comparable high-risk operations. Strong working knowledge of heavy vehicle operations, including fatigue, mass, load restraint and road transport compliance. Working knowledge of dangerous goods transport and handling requirements and operational safety management systems. Experience leading geographically dispersed teams and managing operational performance through frontline leaders. Demonstrated