Full Stack Software Engineer – Digital Commerce Application Support at Movado Group in Bangalore

Job description

We are seeking an experienced L2 Application Support Engineer to support the availability, performance, and operational resilience of our global digital commerce and direct-to-consumer technology landscape. The role is part of a centralized, global technology operating model that brings together Product, Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in our Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce, retail, customer service, repair/service, B2B, order management, and related integration solutions. The L2 Application Support Engineer is accountable for technical diagnosis, service restoration, configuration-related resolution, recurring-problem elimination, and effective escalation to L3 Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations and L3 Engineering and maintains end-to-end accountability for production services. The engineer will also partner with Product Engineering and QE to improve application supportability by identifying opportunities to simplify operational support, improve diagnostics, reduce manual intervention, and increase automation. This is primarily an application support and reliability engineering role. The engineer may develop scripts, automation, configuration changes, queries, and limited code corrections within approved L2 boundaries. Secondary responsibilities may include small technical enhancements that improve reliability and reduce operational effort. Key Responsibilities Incident Diagnosis and Service Restoration • Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and Operations team. • Support global eCommerce, retail, order management, customer service, repair/service, B2B, and other relevant applications. • Analyze application, integration, API, database, infrastructure, and security logs to determine incident causes. • Restore service using approved operational procedures, configuration changes, data corrections, job restarts, interface reprocessing, or other authorized recovery actions. • Coordinate technical troubleshooting across application, integration, platform, database, SAP, security, vendor, and other L3 Engineering teams. • Maintain clear incident records documenting symptoms, business impact, diagnosis, actions taken, resolution, and required follow-up. • Participate in major-incident response and provide timely, fact-based technical updates to incident leadership. • Escalate code defects, architectural issues, security events, and changes requiring engineering capacity to the appropriate L3 team with complete diagnostic evidence. • Participate in on-call or shift coverage necessary to support global operations and agreed service levels. Application and Integration Operations • Own day-to-day operational health of assigned applications. • Support application services, APIs, scheduled jobs, event flows, integrations, and data exchanges. • Create, configure, schedule, and maintain authorized application batch jobs and operational workflows. • Diagnose REST API, GraphQL, middleware, EDI, SAP integration, and third-party interface failures. • Perform controlled message reprocessing, transaction recovery, job reruns, and data reconciliation according to approved procedures. • Write and optimize SQL queries used for troubleshooting, operational reporting, reconciliation, and approved data corrections. • Support application configuration, operational parameters, access-related troubleshooting, certificates, endpoints, and environment-specific settings within assigned responsibilities. • Validate service health following incidents, deployments, configuration changes, and infrastructure maintenance. • Work with L1 Monitoring and Operations to improve alerts, dashboards, runbooks, event correlation, and escalation criteria. Problem Management and Continuous Improvement • Investigate recurring incidents and identify under