Fulfillment Coordinator at Mattel in New York, NY

Job description

The Opportunity:  The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment. This position is located at our East Aurora, NY campus. What Your Impact Will Be:  Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain system code files and customer profiles. Maintain proper Dating Terms and Promotional Programs on all purchase orders. Perform the on-line stock commitment process. Research and resolve domestic and order and shipment problems. Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement. Coordinate and monitor the shipment of allocated items. Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling, and forecasting. Maximize order fill rates to assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of Purchase Orders. Some overtime required. What We’re Looking For:  Associate’s degree in business or related field. 1+ years’ experience in customer support role. Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results. Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment. Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel! Knowledge of order processing. Exceptional interpersonal and communication skills.  Ability to achieve results through communications within a worldwide network of markets and sources. Excellent analytical skills.  Must be able to predict/diagnose problems and identify solutions. Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. Demonstrated ability to effectively manage multiple projects in a dynamic environment. Computer proficiency in Microsoft Office applications – Word, Excel, and Teams Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices. Thorough understanding of FP credit requirements, dating terms and promotional programs. Exemplary attendance and job performance. Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities i