Frontend Engineer (AWS Connect) at State Farm in Bloomington, IL

Job description

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! HYBRID: Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL ; Richardson, TX SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential Responsibilities Team Thundercloud owns Hercules Rep Desktop which is the primary interface for all Contact Center representatives. We enable business outcomes for the business to reduce average handle time, first contact resolution, and customer satisfaction. We are actively building towards our future platform which includes migration to Angular, micro-frontends, and module federation. We are seeking a self-driven Software Engineer to join Team Thundercloud. The ideal candidate must have a successful track record of software delivery, deployment, and bring an innovative mindset. In this Engineer role, you will play a pivotal part in driving out the team’s future strategy, implementing best engineering practices, and contributing to data-driven product development. You will collaborate closely with Claims, Operations, and other cross-functional teams to deliver high-quality solutions that support the business goals for the contact centers. If you want to work in a fast-paced, creative environment with high levels of exposure to many departments and work with cutting-edge technology, we want to hear from you! Qualifications Technical Skills and Experience: 3 plus years with frontend development using JavaScript frameworks like Angular.js or React. Working experience with AWS services (Lambda, S3, Cloudfront, Route53, CloudWatch etc.) Experience contact center services/tech (Amazon Connect, Contact Routing, Call Recording, Screen Capture, etc) Experience with CI/CD pipelines (GitLab, Jenkins) and Infrastructure as code tools (Terraform/Opentofu) Design - Understanding of responsive design and modern UI/UX principles and components Testing, Maintenance, Support - Familiarity with platform monitoring / observability tools and quality assurance practices. Soft Skills: Self-Driven Learning & Execution — Ability to independently research, learn, and mplement new technologies and approaches with minimal direction; comfortable operating in ambiguity and driving work forward Strong collaboration and communication abilities. Problem-solving mindset with focus on delivering business value. Enthusiasm for innovation, diversity of thought, and new ideas Ability to quickly adapt to a changing environment Navigate the organization and collaborate across teams and departments. Our Benefits Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Potential starting salary range: $97,000 - $123,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience Potential yearly incentive pay up to 15% of base salary At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in