Front Office Representative Physician Practice at Banner Health

Job description

Primary City/State: Tucson, Arizona Department Name: Psych-Whole Health-Clinic Work Shift: Day Job Category: Revenue Cycle Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. Apply now. The Whole Health Clinic is the first Banner integrated clinic that consists of behavioral health specialists and primary care services all in one. We also have the Early Psychosis Intervention Center (EPICenter) which is the first of its type of clinic in the Tucson area. Whole Health Clinic has received the Banner Health Amazement Award in 2018, the APA Silver Award in 2019 and ArMA Distinguished Service Award in 2020. Quarterly incentives are paid out for accuracy on tasks if qualifications are met. Whole Health has a wonderful caring team. We are located in a great area of town. If you enjoy helping others, working to provide a great environment and keeping busy, this is great place to work. As a patient financial services representative, you will be responsible for scheduling, pre-registration, registration, insurance verification/authorizations, obtaining signatures for various forms, documenting info, creating patient estimates, collecting co-pay, deductible and past balance. The PFS must be able to discuss financial responsibility with patients and or families and providing assistance or proper paperwork, communicate with all clinical staff, multi -taking, high volume appointments and phone calls . Location: Whole Health Clinic 535 N. Wilmot Rd, Suite 201 Tucson AZ 85711 Clinic Hours: Monday - Thursday 8a -7p Friday 8a-5p 40 hours per week. Monday through Friday No weekends, no on-call required Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. CORE FUNCTIONS 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate mann