Front Line Manager - F&A - I2C 4A at Genpact in Quezon

Job description

Front Line Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Front Line Manager - F&A - I2C 4A In this role, you are expected to have deep OTC domain knowledge and should have led a team size of 30-50 people Proven experience leading O2C transition covering knowledge transfer, SOP validation, readiness, UAT, cutover, go-live and stabilization/hyper care across multiple businesses or geographies. Prior experience leading Order-to-Cash (OTC) functions within a Business Process Industry with driving transformation / projects experience / Robotic process automation will be preferred. Responsibilities The candidate will be responsible to manage a large team of analysts who will perform Customer Master set up, AR collections, cash applications, billing, order management, credit reviews and month end reporting Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc. Managing and recording performance of team members. Hire, coach, mentor and develop the staff skills and provide career development planning and opportunities Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention . Demonstrate a passion for driving transformation by identifying and implementing process improvements, automation opportunities, and service quality outcomes. Actively seeks and works with feedback to drive continuous improvement and client outcomes & builds trusted relationships Qualifications we seek in you! Minimum Qualifications Commerce/Business Graduate with relevant experience in order to cash domain Good Leadership skills Excellent analytical skills, excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek o