Front Desk Reception and Test Proctor at Stanbridge University in Alhambra, CA

Job description

Front Desk Receptionist and Test Proctor Stanbridge University is seeking a dependable, service-oriented Front Desk Receptionist and Test Proctor to support front desk operations, student and visitor services, and university testing activities. This position serves as an important first point of contact for students, applicants, visitors, faculty, and staff while helping ensure a professional, organized, and welcoming campus environment. The ideal candidate is organized, personable, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. This role requires strong customer service skills, professionalism, discretion, and the ability to work both independently and collaboratively. Employment Status: Part-Time, Hourly, Non-Exempt Compensation: $21.00–$23.00 per hour, depending on experience Schedule: Monday–Thursday, 4:00 p.m.–8:00 p.m.; Saturday, 8:30 a.m.–2:00 p.m., with occasional Saturdays from 8:30 a.m.–4:30 p.m. Reports To: Associate Directors of Admissions Essential Functions Serve as a professional and welcoming first point of contact for students, applicants, visitors, faculty, and staff. Manage front desk operations, including answering and directing telephone calls, greeting visitors, responding to general inquiries, and supporting routine campus communications. Proctor university admissions, acceptance, and course make-up examinations in accordance with established testing procedures and standards. Maintain an appropriate testing environment and ensure testing procedures are followed consistently. Collect, organize, maintain, and track Admissions-related data, records, and documentation. Maintain electronic and physical files for incoming cohorts, including identifying, tracking, and following up on missing documentation. Prepare, review, and summarize departmental information and reports as requested by leadership. Coordinate calendars and schedule appointments for department leadership. Assist with the coordination and implementation of departmental meetings, events, and other functions. Record accurate meeting minutes and distribute documentation as appropriate. Provide coverage for the main reception desk as needed. Participate in departmental projects and provide general administrative support as assigned. Perform other duties as assigned. Qualifications High school diploma or equivalent required. Previous experience in customer service, reception, administrative support, education, or a related environment preferred. Strong customer service and interpersonal skills with the ability to interact professionally with diverse populations. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities, deadlines, and responsibilities simultaneously. Proficiency with Microsoft Office, including Word and Excel, and the ability to learn university systems and technology. Working knowledge of standard office procedures and equipment. Ability to handle confidential or sensitive information with appropriate discretion. Ability to work independently while contributing effectively within a team environment. Dependable and able to consistently work the required evening and Saturday schedule. Conditions of Employment A job-related assessment may be required during the interview process. Must be able to perform each essential duty satisfactorily and be physically present in the office unless otherwise noted. Employment Authorization: Applicants must be legally authorized to work in the United States. Stanbridge University does not provide employment-based immigration sponsorship or participate in employer-sponsored or employer-dependent work authorization programs. Sponsorship: Sponsorship now or in the future could include having Stanbridge University sponsor, complete employer documentation, provide attestations or training plans, or otherwise participate in a work-authorization or employment-based immigration pro