FlexFund Support Representative at Porch Group

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: FlexFund Support Representative Location: India Workplace Type: Remote Job Summary The FelxFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance . What you’ll do as a FlexFund Support Representative: Provide support to clients by addressing inquiries and guiding them through processes. Analyze incoming requests and determine the most effective and appropriate solutions. Manage order workflows from creation to completion, ensuring timely processing and proper handling. Ensure accuracy of order details across internal systems. Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation. Communicate effectively with clients and internal teams to resolve order-related concerns. What You Will Bring As A FlexFund Support Representative: 1+ year of experience in customer service or technical support (preferred). Strong attention to detail with a high level of accuracy in data entry. Ability to work in a fast-paced environment and meet strict deadlines. Effective multitasking and time management skills. Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.). Strong written and verbal communication skills. Proven Experience working with US based business teams. Completion of daily, weekly, monthly tickets received. Ensuring tickets are completed within one business day. Consistent and reliable availability during scheduled work hours. Accuracy and completeness of work per QA standards. Positive satisfaction results from agents and clients. This role requires full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy. What You Will Get As A Porch Group Team Member Pay Range*: ₹ 4, 50,000 – ₹ 6, 30,000 INR Annually * Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job related knowledge, alignment with market and our Porch employees, as well as your geographic location. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. • Our benefits include medical insurance, accident insurance and retiral benefits. • Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events. #LI-SKD1 What’s next? Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virt