Fleet Manager II at Auto Club Group (ACG)

Job description

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: This is an in-office, full-time position located at 2177 Flintstone Drive Suite N-P Tucker, GA 30084. *Please note this position is not hybrid and will report to a fleet location every day. * Position Schedule / Shift: 7-day, multiple shift operation which may require “on call” duty at times. Position Summary : Our Fleet Managers oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks. Key Responsibilities : Increase revenue by servicing existing clients and expand base of commercial towing accounts . Analyze and resolve member complaints concerning driver performance . Investigate and mediate damage claims . Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies . Monitor incentive bonus programs, including compiling data and preparing reports on program performance . Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements . Interview and hire new employees to join the Fleet team for assigned locations . Qualifications : Required High school diploma or equivalent (GED) required. Valid state driver's license with an acceptable driving record and the ability to drive day or night for extended periods. Ability to successfully obtain and maintain DOT certification. Automotive industry and/or emergency roadside service experience preferred. Knowledge of towing procedures, vehicle operations, and equipment maintenance. Supervisory skills including scheduling, staffing, budgeting, decision-making, problem-solving, and performance management. Ability to interpret contracts and bid documents, with contract negotiation experience. Preferred College level coursework in Business Administration or a related field . Prior Management experience . Experience with operating towing equipment . Must be 21+ years of age or older. Work Environment : Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes. Must be able to stand/walk, climb/stoop/kneel and lift/push/pull; in order to inspect vehicles and equipment Compensation & Benefits Overview : ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.) . Compensation Annual salary between $74,860 - $89,000. Pay rate will be determined based on experience and may exceed starting rate. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility . Prescription drug coverage . Dental and vision benefits . Employee Assistance Program (confidential support services) . Financial Protection & Insurance Company-paid basic life insurance . Optional supplemental life insurance and dependent coverage . Short-term and long-term disability coverage . Critical illness, accident, and pet insurance options . Retirement & Savings 401(k) plan to support long-term financial goals . 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax . Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting . A dditional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service . Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options . Time Off & Leave Paid Time Off (PTO): Accrual-based, increase