Field Technical Service at Neogen in Seoul

Job description

It's fun to work in a company where people truly believe in what they are doing! Provide specialized professional service support to customers, distributors, and sales employees on a variety of complex issues. Proficient within assigned projects utilizing appropriate methods, practices and concepts. Choose methods within broadly defined processes and tools to produce the desired results. Typically handles inquiries of moderate scope and complexity. The position has a direct impact on the direct work group/team, providing direction and advice to co-workers. Has general knowledge and understanding of the organization. Develops networks within the company and the customer base. Essential Duties & Responsibilities : (Additional duties may be assigned depending on experience) Initiates actions to lead projects, beginning to link project steps to business strategies. Projects are usually short term or long term with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met. Presents project recommendations to appropriate personnel that demonstrate sound planning in support of business needs and goals. Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues. Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems, statistical results, or other information collection systems. Most complex problem solving may include the use of extensive experience, individual reasoning, and research which may deviate from standard techniques and practices. Chooses methods within broadly defined processes and tools to produce the desired results. Provides input to management that may impact how financial resources are generated or spent. Conducts work independently. Leads or coaches employees during a project or trains/mentors new employees within functional discipline. Begins to determine priorities, assign responsibilities, or implement timetables for work group or teams to ensure success. Has a direct impact on the team/work group, providing direction, advice, or focus, as needed. Decisions may impact the operational effectiveness of multiple work groups or teams. Work tasks are likely to encompass concepts within multiple disciplines/practices which may include more than one department/location. Working tasks might include: Business / Professional Contributions. Provides specialized professional service support to customers, distributors, and sales employees on a variety of moderately complex issues related to new and existing products. Converts technical product features to meaningful user defined benefits. Co-travels with sales reps and provides technical information that supports and enhances the sales presentation. Participates in sales and/or marketing meetings and conference calls, as requested. Supports usage of products in the context of sales support efforts. Provides input for Health Economic analysis, Studies, and technical evaluations. Interactions. Identifies, develops, engages, and maintains relationships with Key Opinion Leaders (KOLs), professional associations, regulatory agencies, customers, and/or universities. Establishes relationships to act as a local advocate for products and solutions for key stakeholders such as Key Opinion Leaders (KOLs), professional associations, regulatory agencies, customers, and/or universities. Partners with marketing colleagues to develop and manage desired third party endorsement references. Participates in local industry associations or advisory boards. May host customers. Provides content and analyze data used in sales and marketing presentations. Leadership. Proactively participates on and leads cross functional projects. Training and Education. Follows division strategies to prepare annual training plan utilizing appropriate timetables and considering budget constraints. May train other stakeholde