Field Support Technician- Controls & Automation at Badger Meter in Melbourne, VIC

Job description

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: Field Support Technician Position Summary The Field Support Technician provides technical support for telemetry, communication, and control systems used by utility customers. This role is responsible for troubleshooting technical issues, guiding customers through solutions, coordinating field service activities, and delivering an exceptional customer experience. The ideal candidate enjoys solving technical problems, communicating with customers, and learning new technologies. Candidates may come from a variety of backgrounds, including industrial maintenance, electronics, telecommunications, utilities, controls, military technical occupations, or related technical fields. Training will be provided on Badger Meter products, telemetry systems, software platforms, and troubleshooting processes. Key Responsibilities Respond to customer inquiries and provide technical support via phone, email, and remote support tools. Diagnose and troubleshoot hardware, software, communication, and system-related issues. Guide customers through corrective actions while delivering a positive customer experience. Document troubleshooting activities, resolutions, and next steps in service management systems. Coordinate field service visits with customers and internal teams when onsite support is required. Interpret technical documentation, wiring diagrams, and product manuals to identify potential issues. Assist with troubleshooting telemetry, communication, and control systems. Utilize software tools and databases to review system information and support customer inquiries. Escalate complex technical issues when necessary and collaborate with senior technicians and engineering teams. Participate in an on-call rotation to support customer needs outside of standard business hours. Support continuous improvement initiatives focused on customer satisfaction, ticket resolution, and service quality. Assist with mentoring and onboarding of new team members as experience grows. Required Qualifications High school diploma or equivalent. 1+ years of experience in a technical, maintenance, electronics, telecommunications, utilities, military, or related role. Valid Florida Drivers License. Strong troubleshooting and problem-solving skills. Ability to learn and apply new technologies, software systems, and technical processes. Excellent customer service and communication skills. Ability to remain calm and professional in high-pressure situations. Comfortable working with computers, multiple software applications, and technical documentation. Ability to work independently while collaborating effectively with a team. Preferred Qualifications Prior experience in one or more of the following areas is suggested: Industrial controls or automation systems Electrical systems or wiring Reading electrical schematics and technical drawings PLCs or control logic RF or