Field Services Engineer at OSI Systems |

Job description

Overview At Spacelabs Healthcare, our mission is to drive continuous innovation in healthcare technology to improve both clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enabling better-informed decisions, improved efficiency, and safer care environments. Why Spacelabs? Because lives depend on what we build. Field Services Engineer - The ability to work in the field with minimum supervision, providing both service and user support. Requires a keen, focused mind to diagnose customer problems. Good communication skills with both customers and colleagues. A good degree of commercial awareness is required. Sound judgement is required in the analysis of technical, operational and logistic problems. Responsibilities Answer all customer service calls from the territory (but not limited to) in accordance with company policies. Arranging both demand and scheduled service visits ensuring we fulfil any contractual obligations. Implement service repairs on all SLHC products and provide intervention reports to both customers and sales and service administration. Fault diagnosis and repair analysis systems to sub-assembly level along with maintenance upgrade and test. Schedule and execute Preventive Maintenance activities. Manage the Service operations in the territory and ensure all the Company’s customer service objectives are met. Ensure all relevant documentation is carried out. Report customer service/technical problems in accordance with the Quality Policy of the Company. Provide regular activity reports. Promote service contracts sales, billable repairs. Promote whenever applicable the products and services of Spacelabs Healthcare. Install all updates/upgrades as par Company requests. Install new equipment and train customers on its function. Provide support during clinical trials or presentations whenever necessary. Control and maintain inventory control. Ensure field kits are stocked and functional. Delivering Technical Training Courses to end-customers. Be at the Company disposal for any missions that require contribution. Provide support to other employees of the Company. International and domestic travel may be required Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications ESSENTIAL REQUIREMENTS: BAC + 2 (Bachelor + 2 years relevant experience) Electronic engineer. A Degree in Computer Science, Electronics, or Biomedical Technology desirable English fluency (written and spoken) mandatory Valid Category B driving licence required Patient Monitoring and Diagnostic Cardiology products knowledge (stand-alone and networked solutions) Experience with biomedical technology in a hospital or healthcare environment is desirable Large territory coverage experience OTHER DESIRABLE WORK REQUIREMENTS: Autonomy / Well organized Team spirit Implement service quotes/contracts Medical environment knowledge Located in Rhône-Alpes/South-East of France Strong IT skills Knowledge of personal computer, application software, databases and other applicable PC software is required IT network infrastructure knowledge Possess a high level of expertise to determine the most effective path to a solution. Advanced level of personal communication; written, oral and presentation skills. Pay Range €44,000 to €48,000 Annually Compensation The above range represents base pay only. Final compensation will be determined based on factors such as job level, geographic location, start date, professional experience, job-related knowledge and skills, and educational background, alongsi