Field Services Engineer at Associated Banc-Corp in West Allis 10701 National

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary As a Field Services Engineer, you will provide onsite installation, maintenance, troubleshooting, and support for technology hardware across branch locations and offices. This role partners closely with colleagues and IT teams to resolve hardware issues, support technology projects, and ensure equipment remains operational and reliable. You'll have the opportunity to work independently in the field while contributing to a collaborative team environment. Key Accountabilities Respond to onsite service requests by diagnosing, troubleshooting, and repairing computer hardware, printers, multifunction devices, and other technology equipment. Configure, deploy, troubleshoot, and support laptops and related hardware for colleagues across the organization. Resolve computer and IP telephone connectivity issues, partnering with other IT support teams as needed to ensure timely issue resolution. Lead or support hardware installations, relocations, upgrades, and technology deployment projects, including branch opening and closing activities. Complete preventive maintenance activities, inventory audits, and asset management tasks to ensure equipment accuracy and reliability. Review hardware performance and service history, recommending equipment replacements or improvements when appropriate. Provide audio/visual and technical support for presentations, meetings, and business events. Assist with the development and maintenance of hardware procedures, documentation, and best practices while supporting the evaluation of new technology solutions. Education & Experience Required Associate’s degree in Computer Servicing, Network Servicing, Electromechanical Technology, or an equivalent combination of education and experience. 2–4 years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices. Experience with IP telephone installation and support. Experience supporting Microsoft Windows operating systems and Microsoft Office applications. Knowledge of network infrastructure cabling, including Cat 5e and Cat 6. Strong communication skills, attention to detail, and the ability to work independently and as part of a team. Reliable transportation and the ability to lawfully drive as required. Ability to obtain HP, Data Card, and Lexmark service certifications within one year of hire. Preferred Associate’s degree or coursework in Technical Writing. 4–7 years of experience supporting PCs, laptops, servers, printers, and multifunction devices. Experience troubleshooting Cisco network hardware and communications systems. Knowledge of Apple hardware. Experience creating technical procedures and documentation. CompTIA A+ certification. HP certification. Strong problem-solving skills, adaptability, and the ability to perform effectively in changing or high-priority situations. Why You’ll Love Working Here Join a team that offers a broad range of hands-on technology experiences across hardware support, projects, and field services. You'll enjoy a consistent Monday through Friday schedule, opportunities to build expertise through certifications and mentorship, and access to ongoing learning and career development resources. This role provides the independence of field work while maintaining the support of an experienced and collaborative IT team. Apply today to make an impact. We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people