Field Service Technician (Leesburg, at Becton Dickinson

Job description



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description This is a Field role. Service area - WEST of Washington in and around Leesburg, MD, Ashburn, Sterling, Charles Town, Frederick - Ideal candidate will reside within a commutable distance to this territory. Summary: The BD Pyxis Field Service Engineer provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for solving, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships. *Work Schedule Monday to Friday 8-5. After-Hours rotation on weekends and evenings is a requirement of the role. After-Hours coverage hours may change based on needs of territory. Prior 24x7 after hours experience is preferred . Responsibilities of a Field Service Engineer Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently tackle sophisticated issues and raise to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card). Required Experience & Qualifications 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications. May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and acquiring required identification credentials or security badges Strong solving, diagnostic, and problem-solving skills. Excellent communication, customer service, and documentation abilities. Ability to work independently, prioritize multiple priorities, and travel as required. Skills & Experience Remote and on-site technical support for automated dispensing systems. Work-order evaluation, prioritization, and resolution. Diagnosis and repair of hardware/software components. Preventive maintenance, installations, repairs, and calibrations. Inventory management and consistency to company policy. Professional customer communication and relationship development. Accurate service documentation including expenses and time tracking. Compliance with MDR and service procedures. Independent and team-based work performance. Additional Qualifications & Requirements Associate degree in a related field or 3+ years of Field Service or Technical Support experience. 24×7 on-call service experience preferred. Medical or electromechanical device repair experience required. CompTIA A+ Certification or equivalent preferred. Mechanical aptitude with ability to disassemble/reassemble complex systems. Proficiency with Windows OS, networking, and diagnostic instruments. Ability to operate powered and manual hand tools. Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts. Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods. Valid driver’s license, active for min. last, most recent 3 years and a clear motor vehicle record. Daily car travel required, with occasional air travel and overnight stays. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and eff