Field Service Technician at Mettler Toledo in Detroit, MI

Job description

Our Opening and Your Responsibilities Summary The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices. Essential Duties and Responsibilities Satisfy all Safety Requirements for both MT-PI and Customer Sites Attend tier calls led by a Regional Service Manager Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations Develop and maintain good customer relationships; Become the customer's trusted advisor Identify root cause of service issues (first time fix) Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner Keep up with ongoing technical training Weekend/afterhours work as required based on workload and rotation Maintain company supplied equipment, tools, and inventory In addition to our core values, all employees must follow the Code of Conduct What You Need to Succeed Education High School Diploma or GED required Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred. Experience & Skills Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change. Must be a "self starter" who will initiate corrective actions without specific direction from supervisor. Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness. Excellent problem solving skills. Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed. Be able to interface with other departments and teams in a professional and cooperative manner Excellent customer service skills. Outstanding verbal and written communication skills, and attention to detail Ability to use all types of hand tools and digital test equipment Knowledge of mechanics, electronics, and distribution systems Working mechanical knowledge of conveyor systems Working knowledge of AC and DC electrical distribution systems Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics Experience working in a fast paced environment and meeting tight time constraints Fluency in English required and Spanish a plus Trained or in the process of being trained in one of the major products (MD, XR, CW, VI, Traceserver/ProdX ) Successful GPM results: "Meets expectations" or better in all catagories Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our