Field Service Technician 2 at Quadient in Toledo, OH

Job description

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment. Reporting directly to the Field Service Manager this role is responsible for:   Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites. Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls. Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities. Manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction. Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver's license with a clean driving record. Products Assignment Small/Medium/Large Mailing Systems Small/Medium/Large Document Systems Parcel Lockers Addressing Systems Small/Medium/Large Shipping/Accounting/Tracking Software High School Diploma/GED (or equivalent experience) and 1+ years of customer service experience; experience with mail-related equipment or parcel lockers is a plus. 1-3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems. Ability to read and interpret technical diagrams, schematics, manuals, and other technical documentation. Strong problem-solving, organizational, and communication skills, with the ability to work independently, manage multiple priorities, and collaborate effectively with customers, sales, and technical teams. Ability to lift up to 50 lbs. (with or without accommodation, within OSHA guidelines) and mentor/train junior technicians. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.  ​​Turn your passion into performance. Apply now.​  #LI-NB1 This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans. Rewards & Benefits    Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.   Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.   Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.   Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.   Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.   Smart Work at Quadient  At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.  Be yourself at Quadient    Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.&#