Field Service Representative/Athletic Trainer (Youngstown, OH) at Enovis

Job description

Who We Are ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com . What You'll Do At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself . As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Job Title: Athletic Trainer/DME Field Service Rep (Youngstown, OH) Reports To: Field Service Team Lead Location: Youngstown, OH Business Unit: Field Services - Bracing & Supports Role Summary: Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and a background in Durable Medical Equipment to join us as a Field Service Representative in Youngstown, OH. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos. Key Responsibilities: The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need. Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice. Coordinates patient care for follow-up brace fitting appointments, as necessary. Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures. Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices. Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges. Ensures accurate completion of appropriate forms and documentation through Enovis’ secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable Enovis policies and procedures. Minimum Basic Qualifications: Minimum of 3 years of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of orthopedic patients, or related experience required. Bachelor’s Degree in a related field, or equivalent related experience may be considered. Demonstrated patient care experience required. Experience dealing with multiple physicians required. Demonstrated experience with the application of soft goods/functional bracing. Experience with inventory management programs and/or EMRs strongly preferred. Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts. Must possess a valid Driver’s Li