Field Service Professional - Charlotte, NC at NRG Energy

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team. External Description Field Service Professional Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG-owned company, is America’s leading smart home security provider, dedicated to delivering innovative energy and smart home solutions that transform the customer experience. We believe energy should do more than keep the lights on—it should make life easier, safer and more connected. Join our team of Field Service Professionals to help create smarter, safer and more connected homes for customers across the country. Compensation and Benefits Competitive pay: Hourly base pay, plus uncapped commission and performance opportunities. Paid training: Comprehensive training with ongoing coaching and development. Company-provided resources: Take-home vehicle, gas card, tools, equipment, cell phone and tablet for work use. Schedule: Four-day, 10-hour work schedule that includes Saturdays, with at-home dispatch and paid drive time to, from and between appointments. Licensing: Paid licensing required for job duties. Growth: Career development and growth opportunities. Adventure: Opportunity to earn a yearly company-paid incentive trip for you and one guest. Benefits: 10 paid holidays, 2 weeks of PTO, medical, dental, vision and life insurance, a 24/7 medical hotline, a 401(k) with company match up to 6%, an Employee Stock Purchase Program, employee discounts, Employee Resource Groups and additional employee support programs. The Role The Role As a Field Service Professional, you will install, service and support industry-leading smart home technology. You’ll build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes. Customers will rely on your expertise, professionalism and integrity as you diagnose issues, perform installations and provide solutions that deliver peace of mind. You’ll work independently throughout the day while staying connected to a supportive team invested in your success. In addition to installation and service work, you’ll identify customer needs, recommend additional solutions and generate additional earnings through uncapped commission opportunities. What You’ll Do Install and service smart home security, thermostat and automation systems, including cameras and smart locks. Troubleshoot and resolve technical issues. Educate customers on product features and functionality. Deliver an exceptional customer experience at every appointment. Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements. Maintain quality, safety and installation standards. Manage daily appointments, work orders and equipment. Identify service recommendations and referral opportunities when appropriate. Qualifications Must have: Valid driver’s license with a clean driving record. Ability to successfully pass a background investigation