Federal Reserve Financial Services Systems Operations Specialist I \ II at Federal Reserve System

Job description

Company Federal Reserve Bank of Atlanta Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. Work Shift: 3rd shift ( 12:00 AM–8:30 AM EST, Monday–Friday) The System Operations Specialist I is primarily responsible for the large-scale clearinghouse/transaction processing and system monitoring activities for the Fed ACH and Check business lines. The System Operations Specialist I will assist in providing real-time support over three (3) separate shifts using a 24x6 business model. The common tasks are similar across each shift, with some differences due to the Check/ACH processing schedules. Under direct supervision, provides operational support and assists with analysis related to defining, implementing, supporting, enhancing, operating, and recovering the numerous systems used by the Operational areas. May participate on project teams or minor initiatives. Assists peers with cross-team activities to ensure each business area is informed of relevant requirements, responsibilities, expectations, and assigned initiative deliverables. The System Operations Specialist I perform recurring analytical and other ad-hoc tasks appropriate for the role in scope and complexity. Key Responsibilities: Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines. Provides real-time support for Check/ACH processing. Performs application health/monitoring for core processing platforms and satellite/subsystems. Supports operations/production issues and incident management. Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions. Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services. Holds scaled decision rights to perform key tasks. May perform ancillary tasks to support other business operations depending on shift. For example: customer call center support (2nd/3rd Shifts) preliminary accounting/settlement (3rd Shift) Possesses entry level working knowledge of critical systems and demonstrates confidence under pressure. May assist with identifying production issues and other operational matters that could potentially require escalation to senior team members. Possesses an entry level working knowledge of the majority of the systems used by operational groups. May serve as a resource within software and process testing capacities. Possesses skills to work in a dynamic and frequently changing environment. Provides ad-hoc analysis and other direct assistance to technical and customer support teams. Monitors interdepartmental communication while ensuring accuracy and timeliness. Follows procedural direction to ensure critical daily payment processing