Facilities Systems Manager at Embry-Riddle Aeronautical University in Prescott, AZ

Job description

Job Description The Opportunity Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Facilities Systems Manager to join the Facilities Management team at our Prescott, Arizona campus. This position manages the university’s Integrated Workplace Management System (IWMS), AssetWorks, including AiM and GO, to support facilities operations, work order management, preventive maintenance, asset tracking, and reporting. The Facilities System Manager serves as the primary point of contact for Facilities personnel and Information Technology regarding the IWMS. Responsibilities include maintaining system accuracy, coordinating preventive maintenance processes, managing service requests, generating operational and utility reports, tracking labor and related costs, and supporting asset condition assessments and capital renewal planning. This position also oversees Service Center operations, ensuring maintenance requests are accurately entered, tracked, and dispatched while maintaining a high standard of customer service. The successful candidate will provide system training, coordinate software updates and troubleshooting, support space management data, and supervise Service Center staff and student employees. The ideal candidate is proactive, organized, and comfortable managing multiple priorities while collaborating with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and support the effective delivery of university facilities services. About us For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Qualifications Required Qualifications: Associate degree or completion of a postsecondary program of at least 18 months, preferably in Business Administration or a related field. One to three years of related work experience in database management, customer service, or a related area. Two years of experience with Facilities Management Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS) may substitute for the associate degree requirement. Proficiency in Microsoft Office Suite, business software, and IWMS applications. Strong attention to detail and commitment to maintaining accurate record