Experience Associate (Part-Time) at Mattel in Chicago, IL

Job description

The Team:  The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.  The Opportunity:  The Experience Associate (Doll Hair Stylist) is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Salon Manager. This position is responsible for delivering friendly and informative salon services, as well as the flexibility to adapt to changing business needs.     What Your Impact Will Be:  Approach, acknowledge, and assist customers promptly.  Execute styles for dolls successfully according to company standards and demonstrate proper doll hair care and doll skin care techniques.  Perform ear piercing services for girls and dolls.  Training and certification will be provided to perform ear piercing services. Trained associates will follow ear piercing procedure checklist, complete waivers, and review After Care procedures with guests.  Conduct inventory of salon supplies and stock salon area and communicate replenishment needs when needed.  Participate in Salon events including Doll Hair and Manicure Day events, hair demos, and private birthday parties.  Assist in other areas of the store as needed.   Share product knowledge, answer questions, and suggestive upsell other Salon services and complementary products.   Share information on store events, promotions, and activities with customers.  Collaborate with co-workers to create a positive work environment and assist in training new associates.    What We’re Looking For:  Must be willing to work a flexible retail schedule, including days, nights, and weekends.  Must be willing to perform girl ear piercing services.  Sales experience in the specialty retail or service industry preferred.  Experience styling hair, especially for dolls, preferred.  Experience working with children preferred.  How We Work:    American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:  We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.  We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.  We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.  Who We Are:    American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com ), a leading global toy and family entertainment company and owner of one of the most iconic brand portfoli