Executive Technology Support Specialist at PPL Corporation in Allentown, PA

Job description

Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview SUMMARY: The Executive Support Specialist serves as the trusted technology partner for the Pennsylvania executive leadership team. This role delivers white-glove technology support, ensuring executives receive exceptional, proactive, and highly personalized technology services that maximize productivity and enable business success. Provide coordination for executive technology needs, providing hands-on support for devices, applications, meetings, collaboration technologies, and emerging digital workplace solutions. This position requires strong technical expertise, exceptional customer service skills, sound judgment, discretion, and the ability to operate effectively in high-pressure and highly visible situations. In addition to executive support responsibilities, the role partners closely with client engineering, deskside\field support, cybersecurity, infrastructure, and collaboration teams to ensure a seamless and secure executive technology experience. This is a hybrid role requiring on site presence 3 days a week in Allentown PA, (Lehigh Valley). May require additional on site presence as needed to align with schedules and needs of executives and executive admins . Responsibilities Key Responsibilities Serve as the primary technology contact for executive leaders and their administrative staff, delivering exceptional, high-touch support with a focus on responsiveness, professionalism, discretion, and customer satisfaction. Provide end-to-end support for executive technology environments, including workstations, mobile devices, collaboration tools, conference room technologies, software, and connectivity services, ensuring a secure and seamless user experience. Provide technology support for senior leadership meetings, ensuring meeting spaces, Teams Rooms, audiovisual systems, presentations, and collaboration platforms are fully operational before and during critical events. Troubleshoot and resolve complex technical issues while coordinating with infrastructure, security, networking, application, and workplace technology teams to ensure timely resolution and minimal business disruption. Build trusted relationships with executives, executive assistants, and business stakeholders, acting as a liaison between leadership and technology teams to ensure needs are understood and addressed effectively. Support executive travel, remote work, and hybrid collaboration needs by ensuring reliable access to technology, communication, and collaboration tools regardless of location. Participate in digital workplace and technology modernization initiatives, helping drive adoption of new tools, processes, and solutions that enhance executive productivity and the overall employee experience. Gather and translate executive feedback into actionable technology improvements, advocati