Executive Operational Planning Manager at USAA in San Antonio Home Office I

Job description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Operational Planning Senior Manager is a strategic thought partner and force multiplier to the VP, Marketing Operations & Integration. This role anticipates what is coming, connects the dots and turns priorities into action at executive speed. Success means staying several moves ahead, bringing clarity to ambiguity, building sharp executive-ready materials, chasing down what is needed and ensuring the CMO is prepared to make decisions and move. This is a high-trust, high-accountability role. Think ahead. Own the details. Bring solutions. Create momentum. Deliver with excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies. Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results. Evaluates the relevance of messages for intended audience and ensures consistency and accuracy. Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Leadership Team member. Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied. Responsible for the development, coordination and timely submission of relevant, broader level ELT and Board/Council/Committee driven requirements. Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications. Ability to build strong relationships and to work with all levels within the organization. Experience developing executive level briefings in support of EC, CEO and BoD deliverables. Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines. Demonstrated ability to manage confidential information. Ability to interact and collaborate positively with executive leadership and communicate concepts clearly. Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: You play chess, not checkers. You anticipate what is next and stay several moves ahead. You operate at executive speed. You quickly determine what matters and turn it into action. You are relentlessly proactive. You see gaps, chase down answers and solve problems before being asked. You turn complexity into clarity. You create crisp narratives, recommendations and executive-ready decks. You bring a point of view. You do not just coordinate the work. You make the work better. You deliver wh