Executive, Governance, Assurance & Planning (GAP) at AirAsia in Kuala Lumpur

Job description

Job Description We are looking for a detail-oriented and proactive Executive, Governance, Assurance & Planning (GAP) to support the coordination and execution of key Group ICT governance activities. This role will be responsible for audit coordination, corrective action tracking, training administration, document control, and governance reporting. The successful candidate will also support User Access Review (UAR) monitoring, airport pass administration, and the annual ISO/IEC 20000 programme. Strong organizational skills, attention to detail, and the ability to coordinate effectively with various stakeholders are essential for success in this role. Duties and Responsibilities Support the execution and monitoring of Group ICT governance activities, including but not limited to the following areas: 1. Group ICT Audit Management & Corrective Action Tracking Act as the primary coordination point between internal auditors and Group ICT Points of Contact (PICs) for audit-related requests, meetings, and submissions. Coordinate the collection and submission of audit documents, evidence, and responses within stipulated timelines. Maintain an audit request tracker to monitor outstanding requests, submission status, and deadlines. Raise and maintain corrective action tickets arising from audit findings, ensuring proper assignment to responsible PICs. Track and follow up on corrective action tickets and vulnerability management tickets to ensure timely remediation and closure. Escalate overdue submissions, corrective actions, and outstanding issues to management where necessary. 2. Group ICT Training Coordination & Administration Coordinate training programmes for Group ICT staff, including liaising with training providers, scheduling sessions, and arranging venues and other logistics. Obtain training quotations and coordinate the necessary procurement processes, including Purchase Requisitions (PRs) and Goods Received Notes (GRNs). Liaise with Finance and relevant stakeholders to follow up on vendor invoice processing and payments. Maintain an up-to-date training tracker covering planned, ongoing, and completed training programmes for Group ICT staff. Monitor training participation and completion records, following up with staff and PICs where necessary. Prepare training status updates and reports for management review. 3. Group ICT Document Control Maintain a centralized document register to track Group ICT policies, procedures, SOPs, and other controlled documents. Monitor document review and expiry dates, initiating the revision process in advance to prevent overdue documents. Coordinate with respective document owners to ensure timely reviews, revisions, and submission for approval or publication. Maintain accurate document records, including version numbers, ownership, approval status, and publication dates. Follow up on outstanding document reviews and escalate potential delays where necessary. 4. Group ICT Governance Reporting Prepare and consolidate monthly governance reports covering activities and performance indicators within the assigned scope. Collect, validate, and organize data from relevant trackers and stakeholders to ensure reporting accuracy. Highlight outstanding actions, overdue items, compliance gaps, and key updates for management attention. Maintain accurate and up-to-date governance trackers and supporting records to facilitate reporting and monitoring. 5. Group ICT Airport Pass Administration Coordinate airport pass applications, renewals, and related administrative requests for Group ICT staff. Prepare and submit applications through designated forms, systems, and portals in accordance with applicable requirements. Liaise with relevant stakeholders to obtain supporting documents and follow up on application status. Maintain records of airport pass applications, approvals, and expiry dates to facilitate timely renewals. 6. Group ICT User Access Review (UAR) Monitoring Maintain a quarterly UAR tracker covering t