Executive Director Business Operations & Strategy at CVS Health in Work from home, MA

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Executive Director, Business Operations & Strategy Position Summary The Executive Director, Business Operations & Strategy is the senior enterprise leader, accountable for the strategy, financial performance, governance, quality and safety, and operational execution of Clinical Informatics and Clinical Care Delivery products initiatives across all CVS Health Care Delivery businesses. Serving as the CHIO's trusted executive proxy, this leader connects each business unit to its clinical technology strategy, and enterprise Epic and third-party contracts, and owns the relationship and stakeholder management that allows a highly matrixed organization to deliver reliably and at scale. Executive Stakeholder & Business Partnership • Serve as the senior executive point of contact and trusted advisor for Clinical Informatics strategy, governance, and operations across all healthcare delivery businesses, including C-suite and board-level engagement. • Forge and maintain strategic relationships with physician executives, operational leadership, and business partners across Oak Street Health, Retail Health, Caremark, and other CVS healthcare delivery businesses, positioning Clinical Informatics as a trusted partner and breaking down silos between the team and the business. • Serve as the key relationship owner between the Interoperability team and Clinical Informatics, developing strategy and roadmaps and representing Epic Payer Platform to external payer partners and ensuring alignment across teams. • Translate enterprise business and clinical needs into actionable technology strategy and prioritized roadmaps that drive measurable outcomes in clinical quality, cost, patient experience, and improved safety. • Present portfolio status, risk, and outcomes to executive leadership, enterprise Quality & Safety team, Enterprise Medical Affairs, and finance leadership as needed. • Serves as the operational backbone of the Clinical Informatics and Clinical Care Delivery products organization as part of HCD technology. Executive Leadership & Organizational Management • Lead, mentor, and develop a multi-tiered organization of senior managers, managers, and safety analysts serving all CVS Business units building leadership bench strength and long-term succession plans. • Own Clinical Informatics team growth and development, including recruiting strategy, standardized onboarding, performance management, cross-vertical training, and organizational culture for the Clinical Informatics and Clinical Care Delivery products organization, fostering accountability, collaboration, and continuous learning. • Sustain team engagement, retention, and operational continuity through high-stakes implementation phases and significant organizational transformation. • Drive seamless operations across Clinical Informatics and Clinical Care Delivery products ensuring coordination across teams to drive seamless intake processes for domain owners, handoffs to technical teams for build, handoff to training teams for content curation, and release cycles. This operational excellence will in turn drive transparency for executive and business stakeholders. Enterprise Strategy & Roadmap • Serve as the informatics strategy leader across all CVS healthcare delivery businesses, aligning each business unit's clinical technology strategy with the Epic EHR ecosystem and enterprise technology. • Develop Business Unit strategy and lead sessions to help each business develop their Epic roadmap, prioritization and present Epic’s latest features to drive e