Executive, Business Services and Special Projects at Adventist Health in Roseville, CA

Job description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: This executive is responsible for recommending enterprise strategy and executing and operationalizing enterprise business services, and transformation strategies established by the Chief Culture & Transformation Officer and executive leadership team. The role leads capability strategy and operations, corresponding workforce and capacity planning, vendor delivery, and major strategic initiatives. This executive is accountable for translating enterprise priorities into scalable delivery models, establishing clear governance and decision rights, and ensuring successful execution from strategy through transition and stabilization. The role collaborates closely with Finance, Technology, functional leaders, and Customer and Employee Experience teams to optimize delivery outcomes, strengthen service performance, enable responsible automation and AI, and support measurable enterprise value. The position serves as a key member of the Chief Culture & Transformation Officer's leadership team. Job Requirements: Education and Work Experience: Master's Degree: Required Ten years work experience: Required Five years leadership experience: Required Five years job leadership experience: Preferred Essential Functions: Execute and advance services and capability strategy: Develop and execute the enterprise roadmap Services and Capability strategies, including delivery-model selection, location strategy, workforce planning, capacity management, partner strategy, and the pathway from initial market entry to sustainable operations. Evaluate models based on the economics, complexity, risk, talent needs, scalability, and strategic importance of the work. Direct Service optimization and stabilization: Lead lifecycle strategy from opportunity assessment and readiness through process standardization, knowledge transfer, workforce mobilization, implementation, launch, stabilization, and optimization. Establish clear transition gates, acceptance criteria, ownership, risk controls, contingency plans, and handoffs to steady-state service leaders. Ensure transitions protect service continuity, regulatory obligations, workforce readiness, customer experience, and business performance. Govern Vendors and Delivery Partners: Provide executive oversight for vendor delivery and operating performance in partnership with the Vendor Relationship Office, Finance, Technology, Legal, Compliance, and functional service owners. Establish governance forums, decision rights, RACIs, performance expectations, escalation pathways, risk controls, transition obligations, and continuous-improvement commitments. Manage and Operationalize a Scalable Service and Transformation Portfolio: Design the strategic lifecycle of the services portfolio, including service intake, scope assessment, prioritization, introduction, scaling, optimization, and retirement. Partner with Process Owners and functional executives to standardize end-to-end processes and determine the appropriate combination of operating model and technology. Maintain service roadmaps and ensure strategic projects are prioritized according to mission and culture fit, risk and talent availability, customer impact, scale, readiness, and speed to measurable value. Provides recommendations regarding sourcing strategies, expansion, operating model decisions, workforce strategies, and major transformation initiatives for approval through established governance processes. Deliver Enterprise Value, Innovation, and Sustainable Adoption: Translate services strategy into measurable impro