EVP, Head of Production Services & Reliability Engineering at LPL Financial in Fort Mill

Job description

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience, shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win: clients, LPL, and most importantly, our employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. At LPL Financial, technology is at the center of delivering exceptional experiences for our advisors, investors, and employees. We are seeking a transformational executive to lead one of the firm's most critical technology organizations, overseeing enterprise production operations, site reliability engineering, disaster recovery, batch operations, and change and release management. This is an opportunity to influence the future of operational excellence for a rapidly growing technology organization. As a key member of the Technology leadership team, you will help shape how LPL delivers resilient, scalable, secure, and high-performing services while advancing modernization, automation, and continuous improvement across the enterprise. Job Overview The EVP, Head of Production Services & Relability Engineering reports directly to the Managing Director, Chief Technology & Information Officer and serves as the senior executive responsible for enterprise technology operations, reliability, resiliency, and production execution. This leader oversees a large-scale organization responsible for maintaining the availability, performance, recoverability, and operational health of mission-critical technology platforms supporting LPL's advisors, investors, and employees. The role provides strategic leadership across Production Services, Site Reliability Engineering (SRE), Batch Operations, Disaster Recovery, Change Management, Release Management, Incident Management, and Operational Resilience. This executive will establish the vision, operating model, governance, and talent strategy required to deliver highly reliable services while enabling innovation and business growth. This is a hybrid leadership role that will sit out of our Fort Mill, SC hub office. Responsibilities Define and execute the strategic vision, operating model, and multi-year roadmap for enterprise production operations, service reliability, and operational resilience. Lead enterprise Production Services teams responsible for 24x7 operational support of critical applications, infrastructure platforms, cloud services, and third-party technologies. Build and mature Site Reliability Engineering capabilities that improve system availability, scalability, observability, automation, and service performance. Establish enterprise reliability objectives, service level indicators (SLIs), service level objectives (SLOs), and key performance metrics that drive accountability and continuous improvement. Oversee enterprise Batch Operations and scheduling services to ensure successful execution of critical business processing functions and operational workflows. Own enterprise Disaster Recovery strategy, testing, governance, and continuous improvement to strengthen business continuity and operational resiliency. Lead Change and Release Management processes to ensure controlled, efficient deployment of technology changes while balancing speed, stability, and risk management. Drive automation and modernization initiatives that reduce manual effort, improve operational efficiency, and enhance service reliability. Establish world-class incident, problem, and root cause management disciplines that minimize customer impact and eliminate recurring issues. Develop comprehensive operational dashboards and executive reporting that provide transparency into reliability, availability, service performance, risk, and capacity trends. Partner closely with Engineering, Architecture, Information Security, Infrastructure, Product, Vendor Management, and Business leaders to improve technology outcomes across the enterprise.