eSales - Town and Country Ford at Sonic Automotive in Charlotte, NC

Job description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.   The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.    Duties and Responsibilities:  ·       Respond to internet inquiries with courtesy, accuracy and professionalism.  ·       Promptly and accurately enter all customer inquiry data into the CRM.  ·       Generate sales appointments.  ·       Conduct phone surveys to assess customer preferences and quality of experience.  ·       Effectively utilize lead management tools.  ·       Compile all necessary reports, forms and other documentation on a timely basis.  ·       Perform other job-related duties as assigned.  ·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.  Qualifications:    ·       Excellent verbal and written communication skills.  ·       Strong MS Office Suite computer skills. ·       Ability to work independently and as part of a team in a fast-paced environment.  ·       Ability to work in call center environment.  ·       Strong organizational and time management skills. ·       Ability to read and comprehend rules, regulations, policies and procedures.  ·       Demonstrated automotive sales experience  ·       Experience in virtual/online selling ·       Outgoing, energetic, and passionate people  ·       Be transparent   ·       Take the high road   ·       Willingness to learn   ·       Take ownership   ·       Celebrate small successes    What We Offer:    ·       Uncapped commission potential  ·       Health, Dental and Vision Insurance   ·       401k with 4% company match   ·       Paid vacation   ·       Access to leadership and personal development programs   ·       Casual dress code All your information will be kept confidential according to EEO guidelines.