ERP Change Management and Training Specialist at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03317 Time Type: Full time Employee Group: Staff Job Category: Operations Employment Type: Temporary Department: Information Systems and Technology - Finance Hiring Range: $80,248.28 - $100,310.35 Posting Information: This posting is for an existing vacancy. Term - Two years Internal posting expires Thursday October 29th at 11:59 PM Job Description: Primary Purpose University of Waterloo is a leading global innovation hub that drives economic and social prosperity for Canada and the world. With more than 41,000 students, we are home to the world's largest co-op education talent pipeline, game-changing research and technology, and to an unmatched entrepreneurial culture. Together, these create partnerships and solutions to tackle today’s and tomorrow’s challenges. The ERP Change Management, Communications and Training Specialist is a two-year contract position reporting to the Director, Financial Systems and Controls. The incumbent serves as the University's dedicated change, communications, engagement, and readiness resource supporting the implementation of Workday Financial Management as part of a major institutional finance transformation initiative. Working within the project's organizational change management framework, the incumbent partners closely with the Senior External Project Manager, Internal Project Manager & Change Management Lead, Faculty Engagement Lead, University Relations communications representative, Deloitte implementation team, and project stakeholders to support and deliver change management, communications, training, stakeholder engagement, and organizational readiness activities across faculties and administrative units. The ERP Change Management and Training Specialist supports organizational readiness and adoption of Workday Financial Management as part of the major institutional finance transformation initiative. Key Accountabilities Change Management and Stakeholder Engagement • Supports execution of approved organizational change management plans and activities that promote stakeholder awareness, engagement, readiness, and adoption of changes for the Workday Finance implementation. • Assists with identifying and documenting stakeholder impacts arising from changes to business processes, roles, systems, controls, and reporting. • Facilitates workshops, consultations, town halls, and other stakeholder engagement activities, adapting approaches to the needs and interests of the different stakeholder groups. • Builds and maintains effective working relationships with project stakeholders across faculties and administrative units to understand concerns, identify adoption risks, and support change management. • Serves as a key point of coordination with the Senior External Project Manager, Internal Project Manager & Change Management Lead, Faculty Engagement Lead, University Relations, implementation partners and project stakeholders to align information and perspectives to support consistent change communications, engagement, training and readiness. • Supports the Faculty Engagement Lead in coordinating Faculty Advisory Group meetings, consultations, engagement activities, and follow-up actions arising from faculty feedback. • Synthesizes stakeholder and faculty feedback, concerns, impacts, and adoption risks, resolving routine and moderately complex issues, escalating significant issues to the Internal Project Manager & Change Management Lead. • Supports administration of the Change Champion Network, including meeting coordinatio