Equity Derivatives Sales Support - Analyst/Associate at JPMorganChase in Kowloon

Job description

Are you passionate about client service and improving the day-to-day experience for institutional clients? Join a team focused on delivering responsive support and strong operational controls across the post-trade lifecycle. You’ll work with business partners to help resolve issues, improve processes, and support change initiatives that strengthen service delivery. As a Sales Support Analyst/Associate within the Equities Derivatives Middle Office team, you deliver daily client service and support post-trade activities across equity derivatives sales operations. You partner closely with internal stakeholders and external clients to process transactions, resolve inquiries, and help maintain a well-controlled operating environment. You also contribute to process improvements and automation efforts to enhance accuracy and efficiency. Job responsibilities Provide daily client service by responding to inquiries, processing requests, and helping troubleshoot issues Support post-trade sales operations activities and maintain a strong control mindset in day-to-day execution Help protect clients and the firm by identifying, escalating, and resolving risks that could cause financial or reputational impact Contribute to change management activities, including stakeholder communications and transition support during operational changes Maintain working knowledge of relevant products and applicable industry practices and regulations Partner with sales, trading, and business management teams to support new business initiatives and help design appropriate controls and processes Participate in process improvement and automation initiatives to enhance service delivery and operational efficiency Required qualifications, capabilities and skills At least 3 years of experience (or equivalent expertise) in a client service role within a financial institution Demonstrated ability to influence stakeholders and communicate clearly with internal partners and external clients Experience supporting change management activities, including communications and stakeholder impact mitigation Proficiency with digital tools and a willingness to learn and adopt emerging technologies that impact business operations Preferred qualifications, capabilities and skills Ability to assess processes and recommend improvements to quality, control, and efficiency Experience contributing to continuous improvement initiatives that enhance client experience Experience in client-facing roles working across multiple business areas and/or functions to deliver results Ability to prioritize, work independently, and manage multiple tasks in a fast-paced environment Knowledge of equity derivatives products, including over-the-counter (OTC) options, equity swaps, accumulators/decumulators, and retail structured products (e.g., fixed coupon notes and equity-linked notes) Knowledge of front-to-back operations processes, including confirmations, settlements, and regulatory reporting, and ability to facilitate issue resolution across teams Experience in a middle office function supporting equity derivatives