Environmental Service Assistant I - Part Time - 20 Hrs. Weekly/40 Hrs. Biweekly - Day Shift - 7am - 3:30pm Shift - Every Other Weekend and Holiday - Newark Campus at ChristianaCare in Christiana Hospital

Job description

Job Details At ChristianaCare, Environmental Services Associates play a critical role in supporting exceptional patient care, patient safety, infection prevention, and service excellence. This position is responsible for maintaining a clean, safe, sanitary, and healing environment throughout the healthcare setting. As a frontline contributor, the Environmental Services Associate helps prevent healthcare-associated infections, supports regulatory compliance, promotes environmental safety, and enhances the overall patient experience. Key Responsibilities Environmental Cleaning & Infection Prevention Independently perform specialized cleaning and disinfection of patient rooms, isolation rooms, procedural areas, clinical spaces, and high-touch surfaces in accordance with infection prevention protocols and regulatory standards. Clean and disinfect precaution, isolation, and high-risk patient care areas following established departmental procedures, manufacturer guidelines, and regulatory requirements. Demonstrate knowledge of hospital-grade disinfectants, cleaning chemicals, dilution systems, Safety Data Sheets (SDS), required contact times, and personal protective equipment (PPE). Support organizational initiatives focused on reducing healthcare-associated infections, improving hand hygiene compliance, and maintaining regulatory readiness. Customer Service & Patient Experience Serve as a ChristianaCare ambassador by delivering exceptional customer service to patients, visitors, caregivers, physicians, and leadership. Positively impact patient perceptions of cleanliness, safety, comfort, and overall experience through professional and respectful interactions. Identify and escalate patient, visitor, or environmental concerns as appropriate. Operations & Safety Maintain carts, equipment, cleaning tools, closets, and Environmental Services technology in a clean, organized, safe, and fully stocked condition. Collect, transport, and dispose of trash, regulated waste, recyclables, and other waste streams in accordance with safety and infection prevention requirements. Safely remove and transport bulk waste and materials to designated disposal locations. Monitor for environmental conditions that may increase the risk of infection transmission, patient harm, caregiver injury, or regulatory non-compliance and report concerns promptly. Report maintenance issues, equipment malfunctions, or facility damage to leadership in a timely manner. Respond promptly to work requests, electronic assignments, calls, texts, and service recovery opportunities using department communication devices and mobile technology. Perform assigned duties safely and report unsafe conditions, hazards, or safety violations immediately. Professional Development Participate in required training, continuing education, and competency validation related to infection prevention, workplace safety, chemical handling, customer service, and regulatory compliance. Maintain a positive, productive, and collaborative attitude throughout the workday. Perform other related duties as assigned. Qualifications Education & Experience High School Diploma or GED preferred. Previous housekeeping, environmental services, hospitality, healthcare support, or customer service experience preferred. Knowledge, Skills & Abilities Knowledge of environmental services procedures, infection prevention practices, and healthcare cleaning standards. Understanding of hospital-grade disinfectants, SDS requirements, dilution control systems, and safe chemical handling procedures. Knowledge of isolation precautions, hand hygiene practices, and environmental safety standards. Ability to read, write, and follow written and verbal instructions. Strong communication and customer service skills with the ability to interact professionally with patients, visitors, and healthcare team members. Ability to identify and appropriately escalate environmental, safety, equipment, or customer service concerns. Ability to work