Enterprise Management Center / Global Enterprise Management (EMC/GEM) Operations Specialist - TS/SCI w/Poly at General Dynamics in Annapolis Junction, MD

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Network and Telecommunications Job Qualifications: Skills: Critical Systems, Enterprise IT, Mission Critical, Telecommunication Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. This role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities. MEANINGFUL WORK AND PERSONAL IMPACT ● Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems. ● Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures. ● Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions. ● Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities. ● Create, update, track, and close incident and service tickets in accordance with established procedures. ● Maintain accurate operational logs, shift records, event timelines, and status reports. ● Perform router and switch updates in support of authorized security actions. ● Support shift turnover activities by communicating ongoing incidents, system status, and pending actions. ● Follow established operational, security, incident-management, and escalation procedures. ● Perform other related duties and projects as required to meet business and mission needs. WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. Telecommunications Technician IV must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 5+ years of related experience ● US citizenship required ● Security clearance level: TS/SCI w/Poly ● Role requirements: communication, problem solving, etc. ● Location: On-site - Annapolis Junction, MD ● Certification Required: DoD 8570 IAT Level II certified ● Shift: Sunday - Thursday 10pm-6am ● This position is mission essential, may include work on holidays when required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues that share your desire to drive operations forward. #GlobalServices The likely hourly rate for this position is between $46.75 - $63.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To en