Engineering Technician at TRUMPF in Santa Clara, CA

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? The Engineering Technician I is an entry to mid-level technical resource, for internal, technical, development programs. This position reports to a department Technical Manager, and assists identifying and providing reliable solutions for product technical issues. This role is accountable for repair, modifications, and technical support for high power MF, RF & DC equipment of TRUMPF Huettinger (TH) products. These services will include both hardware and software repair; and calibration of the same equipment at in-house repair and test center. Other customer support via telephone, and email. Customer spare parts / inventory support both on-site and in-house. Repair, maintenance and installation of demo equipment for customer demonstration. General travel for first year will be approx. 10 - 20%, with occasional international travel. Additional travel may be required once completed training on the TH array of products. Duties and Responsibilities Maintain highest level of product knowledge and industry applications – e.g. Semiconductor, Display, Optical. Articulate technology and product positioning to both business and technical users Provide design and specification development support to consultants, integrators, and distributors Respond to functional and technical elements of RFIs/RFPs· Listen, understand, and convey customer requirements to internal stakeholders; eventually leading to a client consultation and presentation of proposed design and technical concepts Assist in the design and development of new products and tools necessary to progress business objectives Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases Provide status reporting of ongoing projects and future projects Travel to local project sites to perform start-up, integration, and training services. Upon achieving increased levels of experience, travel may include regional, customer locations. Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. Maintain professional business relationships with both internal and external customers and stakeholders Cooperation with other TRUMPF Huettinger departments If necessary, help with 24-hour customer support line Experience & Education Experience of 1 - 2 years in similar engineering or technical positions Read and understand vacuum system architecture, including mechanical and electrical blueprints; and have a basic understanding of electrical and control systems A basic understanding of systems/network communications technology – Ethernet, DeviceNet, Profibus, etc. Proficient in Microsoft Office and relevant administrative and industry software Strong communication, Interpersonal and organizational skills Necessitates local travel to customer sites; and other U.S. and European travel for training when required An associate’s degree is required, with a bachelor’s degree or higher, strongly preferred in Electrical Engineering, Physics, or Material Sciences. An equivalent combination of education and experience would be considered. Desirable industry experience includes semiconductor wafer fab equipment, vacuum coating and plasma processes, power supplies (DC, AC, and RF), and induction heating. Customer Service or Technical Support experience. Proven Project Management skills. Application