Engineering Manager at Keyloop in Ho Chi Minh City

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? The Role The Engineering Manager is a pivotal leader within Keyloop’s engineering organization, responsible for building, leading, and developing high-performing teams. This role is accountable for the collective success and growth of engineers, ensuring the team delivers high-quality software that aligns with business goals and embodies Keyloop’s “Experience-First” philosophy. Key Responsibilities Technical Leadership & Innovation • Facilitate team-level design discussions, ensuring sound architecture and technical excellence • Maintain deep understanding of the tech stack to evaluate feasibility and provide technical guidance • Partner with Staff Engineers and Engineering Leads to establish technical direction • Guide the team toward robust, scalable solutions without making all technical decisions yourself • Champion the adoption of AI-assisted development tools and ensure the team leverages them effectively • Stay current with emerging technologies and their potential impact on team productivity Execution & Delivery • Own the team's delivery process (SAFe/Scrum) and ensure predictable, high-quality output • Manage project planning, execution, and operational health of team systems • Proactively identify and remove blockers that impede team progress • Track and improve key metrics including velocity, quality, and operational stability • Ensure the team consistently meets its commitments and delivery goals • Optimize team workflows through strategic implementation of AI and automation tools People Leadership • Hire, onboard, and develop a diverse team of talented engineers • Conduct regular, meaningful 1:1s focused on growth and development • Provide continuous feedback and coach engineers for career advancement • Write thoughtful performance reviews and create individual development plans • Foster a culture of psychological safety, trust, and high performance • Build an inclusive environment where diverse perspectives are valued • Guide team members in developing AI literacy and effective use of AI tools Communication & Collaboration • Act as the primary communication hub between your team and stakeholders • Partner closely with Product Management and Design to define and influence the team roadmap • Clearly communicate project status, risks, and dependencies to leadership • Shield the team from distractions while ensuring alignment with business goals • Facilitate productive discussions that lead to clear decisions and actions • Advocate for your team's needs and celebrate their achievements Product & Business Impact • Develop deep understanding of your product domain and customer needs • Ensure the team understands the "why" behind their work and its business value • Balance feature development, technical debt reduction, and innovation • Contribute to product strategy and roadmap planning • Drive initiatives that directly impact customer satisfaction and business metrics • Identify opportunities where AI can accelerate delivery and improve product quality What we're looking for • 3+ years of experience managing software engineering teams • 5+ years of software engineering experience with strong technical foundation • Proven track record of building, developing, and retaining high-performing teams • Experience with Agile methodologies and modern software delivery practices • Demonstrated ability to manage multiple