Endpoint Systems Engineer at Biola University

Job description

Position Description The Endpoint Systems Engineer implements and maintains the university's endpoint management infrastructure, supporting a fleet of macOS, Windows, iOS/iPadOS, and Ubuntu devices across employee, academic, and administrative contexts. This role ensures the security, reliability, and proper configuration of computers and mobile devices used by faculty, staff, and students. This includes 1:1 employee devices, shared workstations, kiosk computers, classroom lab computers, and iPads. The Endpoint Systems Engineer works collaboratively within the Systems Administration team, IT Service Desk, computer lab coordinators, and academic departments to deliver consistent and effective endpoint experiences across the university. Alignment with Theological Positions The person who fills this position must be someone who personally agrees with Biola's Articles of Faith and who is supportive of the positions taken by Biola as contained in its Statement of Biblical Principles and Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola. Department Information Technology Supervisor Director of IT Systems Administration Educational Requirements BS in information systems, computer science, or a related field preferred 2+ years of experience in Information Technology preferred Work Requirements Non-exempt, full-time – 40 hours/week, 12 months per year This position requires personal attendance at Biola's campus in La Mirada, California. Occasionally lift, carry, push, and pull technology-related equipment weighing 21–50 pounds Occasionally kneel, stoop, and bend to connect or service equipment Essential Duties Incorporate agentic AI into endpoint engineering and administration workflows. Oversee the endpoint lifecycle: provisioning, configuration, software deployment, patch and software update, and deprovisioning. Implement, configure, and maintain Jamf Pro in the cloud for macOS and iOS/iPadOS device management, including device enrollment, configuration profiles, policy management, and software deployment. Implement, configure, and maintain Microsoft Intune for Windows and Ubuntu endpoint management, including compliance policies, configuration profiles, and application deployment. Manage Deep Freeze Cloud for Windows computer lab environments, including deployment, configuration, policy enforcement, and maintenance. Create and maintain operating system configuration states and software provisioning packages for all endpoint computers and mobile devices. Create and maintain software deployment packages. Ensure security configurations are applied and maintained on all endpoints in accordance with policies and directives established by IT Leadership. Collaborate with computer lab coordinators and faculty to intake, evaluate, and fulfill software and configuration requirements for macOS and Windows lab environments. Partner with the IT Service Desk to develop and maintain procedures for the deployment, deprovisioning, troubleshooting, and ongoing maintenance of computers and mobile devices. Fulfill service requests and troubleshooting related to endpoint management. Develop and maintain IT documentation, including knowledge base articles, standard operating procedures (such as operating system imaging processes), and endpoint deployment guides. Stay current with developments in endpoint management platforms, operating systems, and relevant technologies, and evaluate their applicability to Biola's environment. Required Skills/Qualifications Working knowledge of Apple and Microsoft device management platforms, particularly Jamf Pro and Microsoft Intune. Demonstrated proficiency with macOS, Windows, iOS/iPadOS, and Linux (Ubuntu) operating systems in a managed environment. Technical fluency of endpoint security configuration and proven ability deploying systems settings as directed by leadership. Demonstrated experien