Employment Specialist - Ticket to Work at Brown & Brown

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as an Employment Specialist – Ticket to Work ! The Employment Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for supporting Ticketholders with outlining their personalized employment goals, drafting Individual Work Plans on how they will achieve them, and providing ongoing supports to assist them in their path to self-sufficiency. Services provided may include, but are not limited to, resume support, interview preparation, job search assistance, and education on how work and earnings may impact their Social Security benefits. The Employment Specialist will also assist with conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work, as needed. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. Experience with the Ticket to Work program or providing employment services and caseload management strongly preferred. ESSENTIAL FUNCTIONS: The Employment Specialist supports end-to-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase. As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor. To be successful, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants. Serve as a primary point of contact to assigned Ticketholders Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment. Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies. Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation. Collaborate with team members by completing additional tasks to support overall program operations. QUALIFICATIONS: 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred Work Incentive Practitioner Credentials (WIP-C) preferred Experience and confidence in high volume outbound educational calls to warm leads Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field Able to pass a Social Security Administration (SSA) Suitability background screening. Proficiency in Salesforce or similar CRM platforms preferred QUALIFICATIONS: 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred Work Incentive Practitioner Credentials (WIP-C) preferred Experience and confidence in high volume outbound educational calls to warm leads Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field Able to pass a Social Security Administration (SSA) Suitability background screening. Proficiency in Salesforce or similar CRM platforms preferred BENEFITS & PERKS: Competitive compensation Remote opportunity available with equipment provided Full-time sch