Emergency Dispatch Operator at Ascension Health in Austin, TX

Job description

Location: Austin, TX Facility: Good Health Solutions Department: Emergency Dispatch & Clinical Communication Schedule: Day Shift l Sunday - Saturday 9:00a - 5:30p w/ Rotating Weekends & Holidays Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy. Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities. Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible. Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery. Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time. Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Crisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations. Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments. High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously. Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation. Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)