EEA Chief Operating Officer at Paysafe in Dublin

Job description

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Further information is available at www.paysafe.com. The Position Paysafe Payment Solutions Limited (“PPSL”) is Paysafe’s European provider of digital wallet solutions and as such is regulated by the Central Bank of Ireland (“CBI”) as an Electronic Money institution and a Crypto-asset Service Provider. PPSL is now recruiting for the role of EEA Chief Operating Officer. The role is a senior executive management position requiring the approved of the CBI as Pre-Approved Controlled Function), reporting to the Firm’s CEO. As a Pre-Approval Controlled Function (PCF-42), the EEA Chief Operating Officer role holder is accountable for assigned responsibilities under the CBI’s Fitness and Probity Standards and Individual Accountability Framework and must be able to demonstrate that reasonable steps have been taken to ensure those responsibilities are appropriately managed, monitored and escalated. The role of the EEA Chief Operating Officer includes: Accountability for the governance and oversight of critical and important outsourced functions, including performance monitoring, risk assessment, remediation and contingency planning. Accountable for the management and governance of all outsourced services in respect of: Merchant Operations Risk Operations Product Development across Digital Wallets – Skrill & NETELLER Issuing, and Payment Processing – EEA Acquiring Consumer Operations across Digital Wallets – Skrill & NETELLER, and EEA HR Matters Accountability for the robust definition of all outsourced services provided by the service providers with defined success KPIs and agreed performance standards. Accountability for the line management and leadership of the EEA Operations team Ownership of the performance assessment, associated reporting, and clear audit log of all outsourced services’ KPIs and the adherence to the agreed service standards by the outsourced service providers Acts as first line of defence through the EEA Operations team in respect of customer and merchant satisfaction, and protection of Paysafe’s business integrity and performance in compliance with all applicable regulations. Development, ownership, and maintenance of strong working relationships with the outsourced service providers and decision making in driving enhanced operational processes and best business practices across Paysafe Ensuring that a clear escalation path is in place to the EEA CEO and Director, and other Senior Executives within Paysafe, in case of underperforming outsourced services with mitigation actions in place as defined in the MISA Providing consultative and specialist support, as a trusted advisor, addressing any operational or industry-related issues or concerns Providing operational management information and reports to the Board, Executive Committees and relevant governance forums, escalating material operational issues, incidents and remediation programmes as required. Actively collaborate with other divisions to ensure that the Group can make informed decisions and is aware of potential opportunities Reviewing the suitability and assesses the criticality/materiality of proposed Group initiatives from a regulatory perspective in respect of the EEA business operations as well as proposed product and/or services developments and changes Governing the intake of new initiatives i