eCommerce Specialist at LCI Industries in Mishawaka, IN

Job description

Overview Join the Lippert Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. Amazon eCommerce Specialist Our eCommerce Specialist supports the day-to-day health of the company’s Amazon business, across all brands and segments, primarily in Vendor Central. Reporting to the Digital Marketplace Manager, the position independently manages routine catalog, customer-experience, compliance, and Direct Fulfillment issues through resolution. The specialist works with internal teams, maintains accurate product information, and helps prevent recurring defects and suppressions. They also assist with new product publishing, strategic merchandising and overall catalog improvement. This is a remote role based in the US. Responsibilities: Manage recurring Amazon Vendor Central operations and catalog-health issues, including listing defects, suppression risks, customer-experience alerts, and operational follow-up; prioritize work by urgency and business impact. Andon Cord Responses: Acknowledge and investigate complaints, obtain product or warehouse evidence, coordinate corrective actions, improve unclear PDP copy when warranted, and document actions and resolutions. Concessions Hub and Voice of the Customer: Review Andons, High Return Rate and At Risk HRR ASINs, Suppression Risk, and NCX feedback; identify recurring causes and proactively address content or customer-expectation gaps. Product Compliance: Review Amazon requests, coordinate documentation with Product, Quality, Engineering, or Compliance teams, submit evidence, and track outcomes; escalate legal and product-safety determinations. Catalog Data Quality and EADR: Investigate CDQ and Egregious ASIN Defect Remediation reports; validate specifications and fitment against source data, correct applicable listing information, and confirm changes are published. Direct Fulfillment Performance: Review late shipments and investigate delays with Operations; monitor DF inventory suppressions, identify Amazon classification or availability errors, and pursue resolution across relevant vendor codes. Vendor Central Support Cases: Research and manage routine cases involving incorrect identifiers, attributes, product types, variations, browse placement, fitment, or unbuyable ASINs from submission through verified resolution. New Product Publishing Support: Assist with PIM-based Amazon publishes, product-data validation, troubleshooting, and post-publication checks. Reporting and Process Improvement: Maintain issue and case trackers, report repeated defects and customer complaints, document SOPs, and escalate significant catalog, quality, compliance, or business risks. Qualifications: High school degree or GED Strong Microsoft Excel skills, including XLOOKUP/VLOOKUP, PivotTables, sorting/filtering, formulas, and cleanup/comparison of CSV and Excel files. Experience with eCommerce product data, catalog operations, technical support cases, or comparable detail-intensive business processes. Ability to investigate problems independently, evaluate supporting information, and manage multiple cases and deadlines to completion. Strong written communication and cross-functional coordination skills; careful attention to ASINs, SKUs, UPCs, and product specifications Preferred Education and Experience: Associates or Bachelor’s Degree preferred. Basic understanding of Automotive/RV/Marine parts, components, or manufacturing processes is preferred Amazon Vendor Central or Seller Central, Salsify or another PIM, ERP systems, Amazon SEO, or automotive/RV/marine product familiarity Travel: Ability to travel occasionally to trade